Senior Software Engineer, Search Infrastructure - Moveworks
ServiceNow3 days ago
Base Salary
$143k - $243k/yr
Responsibilities
- Build and own the infrastructure substrate for an agentic search platform, including index engines, ingestion and enrichment pipelines, entity intelligence, and feature intelligence.
- Operate hybrid indexing at scale across sparse-vector, semantic, and semantic-ID indexes and manage the full index lifecycle.
- Design and run high-throughput, permission-aware ingestion and enrichment pipelines involving parsing, chunking, embedding, entity resolution, and access control.
- Build multimodal indexing for text, structured content, diagrams, images, audio, and video through a unified retrieval surface.
- Contribute to a knowledge graph that resolves entities across enterprise data sources.
- Improve search performance, scalability, observability, query latency, indexing throughput, and cluster health, including through vector quantization.
- Own search infrastructure from design and rollout through ongoing operations and help shape the search roadmap.
- Drive production reliability through index lifecycle policies, capacity planning, and cluster scaling strategies.
Requirements
- BS or MS in Computer Science, or an equivalent engineering background; a PhD is a plus.
- At least 2 years of full-time industry experience.
- Hands-on experience with search technologies and proficiency in one or more of Lucene, Solr, Elasticsearch, or OpenSearch.
- Additional experience with vector databases is advantageous.
- Ability and interest to collaborate on-site as part of an in-person team.
Benefits
- Base pay is $143,200-$243,000, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Regular employee position with a required-in-office work persona.
Tech Stack
Elasticsearch
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.