Solution Engineer | Pune
TransPerfect6 months ago
Pune, IndiaEntry Level / Mid Level
Responsibilities
- Gather and analyze client configuration requirements with the Solutions Architects team.
- Prepare implementation project plans with timelines and risk analysis and coordinate delivery against deadlines.
- Coordinate installation, setup, configuration, and upgrades of GlobalLink connectors and products.
- Serve as the primary technical contact and escalation point for internal teams and external clients.
- Troubleshoot client configuration issues, technical problems, and product deployments.
- Create custom client reports using MySQL.
- Provide client and team training, prepare procedures, mentor new team members, and contribute to continuous improvement.
- Work with Product Management to report technical issues and request product functionality based on client feedback.
Requirements
- Bachelor’s degree or equivalent.
- 1–2 years of experience in a client-facing role.
- Project management and client solution implementation experience.
- Experience troubleshooting technical issues and reading logs.
- Experience with web technologies, including web servers, application servers, and Tomcat.
- Experience with Linux.
- Understanding of or exposure to Web Content Management Systems such as Adobe Experience Manager, Sitecore, and Drupal.
- Understanding of or exposure to eCommerce platforms such as Salesforce Commerce Cloud, SAP Hybris, and Magento.
- Understanding of or exposure to other Content Management Systems such as Veeva and Contentful.
Tech Stack
Categories
Solutions Engineering
About TransPerfect
TransPerfect provides language services and localization technology to enterprises, including translation, interpretation, software and multimedia localization, and AI-enabled workflow automation via its GlobalLink platform. It sells B2B services and SaaS that streamline multilingual content, compliance, and customer support across channels, with specialized practices in gaming, legal, and life sciences. Founded in 1992 and headquartered in New York, the privately held company operates offices worldwide and supports content in more than 200 languages.