21 days ago
Makati City, Philippines or Taguig City, PhilippinesEntry Level
Responsibilities
- Run and monitor scheduled batch jobs to ensure accurate and timely completion.
- Investigate system performance issues, coordinate dependencies, and maintain operational documentation and logs.
- Monitor platform services, improve observability, identify meaningful signals, and reduce monitoring gaps and noise.
- Perform first-line investigation and triage for incidents, coordinate recovery, and support root-cause follow-up.
- Automate repetitive operational and recovery activities using scripting and configuration tools.
- Onboard services into CPF and assess monitoring, access, escalation, recovery, and operational readiness requirements.
- Contribute to operational maturity assessments, governance, incident response standards, and continuous improvement.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- At least 2–3 years of experience in a similar role, including batch operations, frontline alert and incident support, and technical investigations.
- Basic knowledge of Linux, Unix, or Windows systems and networking, or willingness to build expertise.
- Familiarity with DevOps, cloud concepts, batch processing tools, Control-M, BMC, or SFTP.
- Experience with problem and incident handling, technical documentation, and primarily P1 and P2 cases.
- Experience using WinApproach or ServiceNow.
- Interest or experience with Kubernetes, OpenShift, Grafana, Prometheus, Splunk, automation, scripting, incident management, and GitOps.
- Strong collaboration, problem-solving, communication, prioritization, and adaptability skills.
- Understanding of the travel or airline industry is a plus.
Benefits
- Hybrid work arrangement with 2–3 days per week onsite in BGC Taguig.
- 24/7 support shifts, including weekends and holidays, primarily covering the APAC time zone with flexibility for other shifts.
Tech Stack
Categories
Site Reliability
About Amadeus
Amadeus builds enterprise software and transaction platforms for the travel industry, including a global distribution system and airline passenger service systems, plus airport and hospitality solutions. It sells to airlines, travel agencies, airports, hotels, and rail operators through long-term contracts, software subscriptions, and transaction-based fees. Founded in 1987 and headquartered in Madrid, it is a public company listed on the Madrid stock exchange.