Site Reliability Engineer - Western PA based
Highmark Health2 days ago
Pittsburgh, PA, USAMid Level
Responsibilities
- Monitor, manage, secure, and troubleshoot clinical devices, IoT equipment, healthcare IT systems, and related infrastructure.
- Automate monitoring activities and develop reporting systems for system health metrics such as latency, traffic, errors, and saturation.
- Support network segmentation, access control, vulnerability remediation, patch management, device hardening, and compliance with HIPAA, FDA, TJC, and PCI requirements.
- Use observability practices, incident management, root cause analysis, and post-incident reviews to identify and resolve outages and performance issues.
- Maintain redundant systems, failover mechanisms, disaster recovery capabilities, downtime procedures, and emergency preparedness plans.
- Support system migrations, installations, releases, upgrades, risk assessments, rollback procedures, and communication plans.
- Monitor and improve building automation systems including HVAC, lighting, fire suppression, and security systems.
- Maintain system documentation, device inventories, infrastructure records, processes, and procedures.
- Collaborate with clinical engineering, cybersecurity, facilities, IT, platform operations, vendors, manufacturers, and site leaders across multiple locations.
Requirements
- Bachelor's degree in Computer Science, Engineering, Management Information Systems, IT, or a related field, or relevant experience and/or education accepted in lieu of a bachelor's degree.
- At least three years of experience in Site Reliability Engineering, systems administration, or DevOps, particularly in healthcare IT.
- Preferred master's degree in Computer Science, Engineering, Management Information Systems, IT, or a related field.
- Preferred three years of experience with medical device management lifecycles, network or device segmentation, vulnerability and patch management, and healthcare IT.
- Preferred three years of experience with architecture, automation, IoT, telemetry, telehealth, security, system development lifecycles, capacity planning, networking, CI/CD pipelines, incident management, scripting, metrics, monitoring, redundancy, or related healthcare IT practices.
- Preferred three years of experience working in highly regulated environments and progressive roles involving clinical engineering, IT, business continuity, backup and storage management, building automation, or cybersecurity.
- Strong analytical, troubleshooting, written communication, verbal communication, collaboration, project planning, decision-making, relationship-building, and security awareness skills.
- Ability to support multiple sites, manage resources across multiple projects, work in a matrixed organization, and participate in incidents or activities outside regular work schedules.
Categories
Site Reliability
About Highmark Health
Highmark Health is a Pittsburgh-based nonprofit parent company that combines health insurance and care delivery. It operates Highmark’s Blue Cross Blue Shield plans and owns Allegheny Health Network, a regional hospital and physician system in Western Pennsylvania, plus the technology subsidiary enGen. The organization’s revenue comes from insurance premiums and healthcare services, serving commercial, Medicare, and Medicaid members across its licensed markets.