Associate Site Reliability Engineer
FreedomPay5 days ago
Remote, United StatesEntry Level / Mid Level
Responsibilities
- Learn FreedomPay’s platform and application ecosystem.
- Integrate observability into products in collaboration with development teams.
- Implement AI tools for troubleshooting, documentation, reporting, and automation development.
- Improve monitoring through alert tuning, dashboard development, and observability enhancements.
- Build and maintain automation scripts and workflows that reduce manual operational effort.
- Investigate alerts, identify root causes, and collaborate with senior engineers on remediation.
- Troubleshoot scheduled jobs, integrations, and data-processing issues.
- Build agents that maintain observability standards across development teams and applications.
- Participate in an on-call rotation with mentorship and support from senior team members.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- 1–3 years of technical experience in software engineering, cloud operations, infrastructure support, DevOps, platform operations, or a related discipline.
- Demonstrated interest in AI, automation, scripting, or cloud technologies.
- Familiarity with observability platforms such as Dynatrace, Datadog, New Relic, or Splunk.
- Experience with AI-powered productivity, coding, or troubleshooting tools.
- Basic scripting experience with Python, PowerShell, or another programming language.
- Foundational SQL knowledge and understanding of networking concepts including DNS, HTTP/HTTPS, TCP/IP, and load balancing.
- Familiarity with Azure, AWS, or Google Cloud.
- Understanding of software development lifecycle concepts and modern application architectures.
- Preferred experience includes internships, coursework, or hands-on work in cloud infrastructure, DevOps, SRE, or platform operations; Git, CI/CD pipelines, infrastructure as code, containers, Kubernetes, AI-powered workflows, Azure AI Foundry, Claude, ChatGPT, and customer-facing or transaction-processing systems.
- Strong analytical, problem-solving, communication, collaboration, learning, and prioritization skills.
Benefits
- Full-time salaried position with a flexible hybrid working environment.
- Medical, prescription, dental, and vision coverage.
- Life insurance and retirement plans with company match.
- Commission sharing plan.
- Parental and other leave programs.
- Opportunities for upward mobility, professional growth, and development.
- Successful completion of a background check and credit check is required.
Categories
Site Reliability