Associate Site Reliability Engineer
FreedomPay2 months ago
Remote, United StatesEntry Level / Mid Level
H1B sponsor
Responsibilities
- Learn FreedomPay’s platform and application ecosystem.
- Integrate observability into products in collaboration with development teams.
- Implement AI tools for troubleshooting, documentation, reporting, and automation development.
- Improve monitoring through alert tuning, dashboard development, and observability enhancements.
- Build and maintain automation scripts and workflows that reduce manual operational effort.
- Investigate alerts, identify root causes, and collaborate with senior engineers on remediation.
- Troubleshoot scheduled jobs, integrations, and data-processing issues.
- Build agents that maintain observability standards across development teams and applications.
- Participate in an on-call rotation with mentorship and support from senior team members.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- 1–3 years of technical experience in software engineering, cloud operations, infrastructure support, DevOps, platform operations, or a related discipline.
- Demonstrated interest in AI, automation, scripting, or cloud technologies.
- Familiarity with observability platforms such as Dynatrace, Datadog, New Relic, or Splunk.
- Experience with AI-powered productivity, coding, or troubleshooting tools.
- Basic scripting experience with Python, PowerShell, or another programming language.
- Foundational SQL knowledge and understanding of networking concepts including DNS, HTTP/HTTPS, TCP/IP, and load balancing.
- Familiarity with Azure, AWS, or Google Cloud.
- Understanding of software development lifecycle concepts and modern application architectures.
- Preferred experience includes internships, coursework, or hands-on work in cloud infrastructure, DevOps, SRE, or platform operations; Git, CI/CD pipelines, infrastructure as code, containers, Kubernetes, AI-powered workflows, Azure AI Foundry, Claude, ChatGPT, and customer-facing or transaction-processing systems.
- Strong analytical, problem-solving, communication, collaboration, learning, and prioritization skills.
Benefits
- Full-time salaried position with a flexible hybrid working environment.
- Medical, prescription, dental, and vision coverage.
- Life insurance and retirement plans with company match.
- Commission sharing plan.
- Parental and other leave programs.
- Opportunities for upward mobility, professional growth, and development.
- Successful completion of a background check and credit check is required.
Categories
Site Reliability
About FreedomPay
FreedomPay builds a commerce platform for enterprises to accept and secure payments across in-store, online, and mobile channels. It provides point-to-point encryption, tokenization, EMV, and analytics with integrations to POS systems, devices, and processors. Founded in 2000 and headquartered in Philadelphia, the privately held company serves retailers, hospitality, gaming, healthcare, and other global merchants.