1 day ago
Falls Church, VA, USASenior / Staff+
Base Salary
$65k - $110k/yr
Responsibilities
- Ensure efficient operation of software systems across multiple platforms and environments.
- Provide technical and customer support while troubleshooting and resolving client issues.
- Collaborate with technical teams to maintain, optimize, and support mission-critical applications.
- Use low-code/no-code tools to streamline workflows and automate processes.
- Install, configure, deploy, and maintain software systems and components.
- Monitor system performance and proactively address potential issues.
- Manage user accounts and permissions with attention to security and user experience.
- Create technical documentation and contribute to the internal knowledge base.
- Log, track, and resolve support tickets in a timely and customer-focused manner.
- Contribute to continuous improvement, knowledge sharing, and a collaborative team environment.
Requirements
- Bachelor’s degree in computer science, software engineering, or a related technical discipline.
- At least 5 years and up to 20 years of professional experience in software development, technical support, or system administration in a production or enterprise environment.
- Experience with at least one back-end language such as Java or C++ and one front-end framework or library such as Angular, React, or JSP.
- Familiarity with HTML, CSS, JavaScript, and web technologies and protocols.
- Ability to write and troubleshoot SQL queries and understanding of relational databases such as MSSQL or Oracle.
- Hands-on experience configuring, deploying, or maintaining software in hybrid cloud and on-premises environments.
- Experience with issue tracking systems such as Jira, ServiceNow, or Zendesk and support workflows.
- Working knowledge of Git and SVN.
- Understanding of access control, identity management, and secure software configuration.
- Strong troubleshooting, analytical, diagnostic, written, and verbal communication skills.
- Ability to explain technical concepts to non-technical users and work independently and collaboratively.
- Authorization to work in the U.S. and ability to obtain and maintain a U.S. government Public Trust clearance.
- Preferred experience with React, Angular, Node.js, or Spring; complex SQL queries, procedures, or reports; Jenkins, GitHub, or infrastructure automation; enterprise IT environments; and customer-facing technical roles.
- A master’s degree in computer science or equivalent experience is preferred.
Benefits
- Full-time, permanent position in Falls Church, Virginia.
- Must work on-site in the office with partial telework flexibility.
- Mission-driven, collaborative, inclusive, and supportive work environment.
- Opportunities for professional growth, continuous learning, and contribution to digital transformation initiatives.
Categories
About BizFlow
BizFlow builds a low-code/no-code platform (BizFlow M) for workflow, case, and process automation used by government and commercial teams. The privately held company, founded in 1998 and headquartered in Falls Church, Virginia, sells software subscriptions and implementation services, helping organizations streamline functions such as procurement, HR, and customer support.