Forward Deployed Engineer

3 months ago

H1B Sponsor

Responsibilities

Own Nuon installation and day-2 operations for enterprise BYOC customers, including runner upgrades, control plane migrations, version rollouts, and incident response.
Author and refine runbooks, policies, and versioned actions for repeatable customer environment operations.
Maintain Nuon BYOC app configuration and treat it as product code.
Build and maintain Nuon app configurations for customer applications during onboarding and proofs of concept.
Monitor customer environments through Datadog, the admin dashboard, and platform telemetry, responding to alerts proactively.
Execute customer-initiated break-glass operations with auditability and time-bound access controls.
Operate and triage the underlying infrastructure stack, including ClickHouse, PostgreSQL, Temporal, control API, dashboard, and runner API.
Coordinate change windows, migrations, and rollback plans with customer engineering teams.
Partner with the IST-based on-call team on follow-the-sun handoffs.
Feed operational issues into product development through bug reports, design documents, and requests for improved primitives.
Communicate with and technically support customers in shared Slack channels.
Contribute to Nuon’s documentation and knowledge base.

At least 4 years of experience as a customer-facing engineer, SRE, forward deployed engineer, or implementation engineer in infrastructure and/or developer tools.
At least 3 years of production Kubernetes operations experience, including debugging pods, RBAC, ingress, and cluster upgrades.
Proficiency with AWS and at least one of Google Cloud or Azure, with comfort across all three cloud providers.
At least 2 years of Terraform experience.
Strong Linux skills and networking expertise covering VPCs, load balancers, ingress controllers, and private connectivity.
Hands-on production experience with at least one of PostgreSQL, ClickHouse, or Temporal.
Ability to act as the technical face of Nuon, earn customer trust, run incident bridges, and explain trade-offs.
Proficiency with AI tools such as Claude Code.
Experience working at early-stage startups and a bias toward writing and improving operational runbooks.
Extra credit includes BYOC, single-tenant, or on-premises enterprise SaaS deployment experience; prior full-stack or platform engineering experience; production Temporal workflow operations; SOC 2 or similar compliance work; and active technical writing on X and Hacker News.

The position is based in South Park, San Francisco, and is in-office.
The office is approximately a 1-mile walk from the nearest BART station and 1.5 miles from the main Ferry Building.