7 days ago
Bengaluru, IndiaSenior
Responsibilities
- Implement and operationalize enterprise AI initiatives in partnership with the AI Center of Excellence.
- Design, build, and maintain AI-powered agents using Microsoft Copilot and Copilot Studio.
- Automate end-to-end Enterprise IT workflows including onboarding, offboarding, device lifecycle, software requests, access requests, knowledge management, and IT support.
- Establish bot-first self-service experiences and improve request fulfillment speed, consistency, and user satisfaction.
- Integrate automation solutions with enterprise applications, platforms, and workflows.
- Improve knowledge article quality and readiness for AI agents.
- Gather requirements, prioritize automation opportunities, and advise stakeholders on AI, automation, and self-service capabilities.
- Measure automation effectiveness and adoption while reducing manual fulfillment effort.
Requirements
- 5–7+ years of experience in automation, platform engineering, digital workplace technologies, or enterprise applications.
- Experience designing and implementing enterprise automation solutions.
- Experience with Microsoft Copilot, Copilot Studio, Power Platform, or similar automation platforms.
- Experience integrating enterprise applications and services using APIs and workflow automation.
- Strong understanding of IT service delivery and service management processes.
- Ability to collaborate with technical teams, business stakeholders, and subject matter experts.
- Excellent analytical, problem-solving, and communication skills.
- Preferred: experience building AI agents, virtual assistants, or conversational AI solutions.
- Preferred: experience with Microsoft 365 Copilot deployments and adoption.
- Preferred: experience integrating ServiceNow and enterprise collaboration platforms.
- Preferred: experience supporting Enterprise IT, Digital Workplace, or End User Computing environments.
- Preferred: experience with AI governance, prompt engineering, or responsible AI practices.
Benefits
- Unlimited vacation subject to local regulations and business priorities.
- Hybrid working arrangements and paid time off for voting, bereavement, and sick leave.
- Employee Assistance Program, Wellbeing Champions, Gather Groups, and monthly well-being initiatives.
- Medical, life, and disability insurance, retirement plans, lifestyle benefits, and other location-dependent benefits.
- Paid time off for volunteering and donation-matching opportunities.
- Inclusion communities and employee participation programs.
- Online learning and accredited courses through the Skills & Career Navigator tool.
- Global recognition program and regular employee surveys.
Categories
About Finastra
Finastra builds banking software for financial institutions, spanning core banking, lending, payments, and treasury, delivered on-premises and via cloud APIs. It sells licensed and SaaS products and an open platform (FusionFabric.cloud) used by over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. Founded in 2017 and headquartered in Paddington, London, it is privately held.