4 hours ago
Responsibilities
- Provide technical customer support for the Wiz product.
- Own, troubleshoot, and resolve customer technical issues using established troubleshooting and collaboration practices.
- Identify cases requiring technical or strategic escalation.
- Create, maintain, and coordinate incident management requests with product and engineering teams.
- Design and implement automation and other solutions that scale the support offering.
- Participate in after-hours, holiday, and weekend on-call support rotations.
- Update documentation and assist with debugging, networking, system administration, and customer solution delivery.
Requirements
- Native Brazilian Portuguese speaker with excellent spoken and written English.
- Comfort working from 10am to 7pm BRT.
- At least 5 years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
- At least 2 years of experience with cloud technologies including Azure, AWS, or GCP.
- At least 1 year of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
- Experience reading or debugging Java, Python, Shell, JavaScript, or JSON code.
- Proficiency with command-line tools and Linux environments.
- Preferred experience with DevOps technologies, REST APIs or GraphQL, web technologies, networking fundamentals, and relational databases.
- Must have legal authorization to work in Brazil without visa sponsorship.
Benefits
- Work schedule is 10am–7pm BRT.
- Participation in an after-hours, holiday, and weekend on-call rotation.
- The position does not offer visa sponsorship.
Tech Stack
Categories
Solutions Engineering