Advanced Support Engineer I
Delinea
about 1 month ago
Remote, United Kingdom
Entry Level / Mid Level
H1B Sponsor
Responsibilities
- Serve as the primary point of contact for escalated customer cases.
- Diagnose, troubleshoot, and resolve advanced technical issues.
- Collaborate with peers and engineering teams to identify root causes.
- Manage sensitive situations with professionalism and empathy.
- Document case findings and solutions for knowledge sharing.
- Provide feedback to improve product and engineering processes.
- Mentor and coach Technical Support Engineers.
Requirements
- Proven experience in enterprise-level customer support or advanced troubleshooting.
- Exceptional customer and case management skills.
- Strong ability to work with difficult customers while maintaining professionalism.
- Knowledge of networking protocols and troubleshooting.
- Solid understanding of operating systems like Linux/Unix/Windows.
- Working knowledge of software code debugging principles.
- Excellent English communication skills.
Benefits
- Competitive salaries and meaningful bonus program.
- Excellent healthcare insurance and retirement matching.
- Comprehensive life insurance and employee assistance program.
- Generous time off plans and paid company holidays.
Tech Stack
AngularAWSAzureBashC#C++Google CloudLinuxPowerShellPythonSQLWindows
Categories
BackendSecurity