1 day ago
Base Salary
$90k - $97k/yr
Responsibilities
- Monitor application health, alerts, and job schedules and perform initial incident and service-request triage.
- Resolve L1 application functionality, UI, and job-failure issues while meeting ticket and SLA requirements.
- Analyze and resolve L2 application defects and production issues, including root cause analysis and corrective actions.
- Fix bugs and minor code issues in .NET applications and handle data corrections and database-related issues.
- Support deployment and release activities with DevOps teams and perform application performance tuning and optimization.
- Maintain logs, runbooks, operational documentation, and escalate complex issues to L2/L3 teams when required.
- Participate in a 24x7 rotational shift and on-call support rotation, including weekends and holidays.
Requirements
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
- Strong experience with .NET technologies, including C#, ASP.NET, and .NET Core.
- Experience with Web APIs, MVC architecture, SQL Server queries and stored procedures, IIS management, debugging, and application troubleshooting.
- Familiarity with JavaScript, HTML, CSS, and optionally Angular or React.
- Experience with Git, TFS, or Azure DevOps and exposure to App Insights, Splunk, or ELK.
- Understanding of ITIL incident, problem, and change management processes and experience with ServiceNow, Remedy, or Jira.
- Exposure to Azure, CI/CD pipelines, and DevOps practices is preferred.
- Banking, insurance, or healthcare domain experience is an advantage.
- Strong troubleshooting, analytical, communication, stakeholder-management, teamwork, and high-availability support skills.
Benefits
- Comprehensive benefits package for regular full-time employees, including paid vacation, company holidays, personal days, and sick leave.
- Medical, dental, and vision coverage; retirement savings plans such as 401(k) or RRSP; life and disability insurance; and employee assistance programs.
- Work location is Jersey City, New Jersey, with a 24x7 rotational schedule, including weekends and holidays, plus on-call support.
- The posted base compensation range is $90000 to $96665, with potential additional variable compensation, bonuses, or commissions.
Tech Stack
Categories
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.