3 days ago
Jacksonville, FL, USAStaff+
Responsibilities
- Design and implement reliability architecture and engineering standards for scalable, resilient services, platforms, and infrastructure.
- Build and evolve observability capabilities across metrics, logs, and traces, including service-level objectives and indicators.
- Implement site reliability practices such as error budgets, capacity modeling, resilience testing, graceful degradation, and operational readiness.
- Architect automation and self-service capabilities and design secure CI/CD pipelines, deployment automation, quality gates, and rollback strategies.
- Troubleshoot complex production issues, perform root-cause analysis, and deliver long-term reliability improvements across engineering, platform, and infrastructure teams.
- Drive reliability strategy, scalability, performance, and operational efficiency for mission-critical payment platforms.
Requirements
- Deep software engineering expertise designing, building, and operating large-scale distributed API-driven production systems.
- Strong CI/CD experience with Azure DevOps, GitHub Actions, Jenkins, or Harness, including pipeline design, deployment automation, and release engineering.
- Expertise in observability, alerting, and reliability engineering using technologies such as Prometheus, Grafana, Datadog, Splunk, or the Elastic Stack.
- Strong experience with AWS, Microsoft Azure, or Google Cloud Platform, including infrastructure as code, platform automation, and cloud-native design patterns.
- Hands-on experience with Linux, Red Hat Enterprise Linux, Windows, SQL Server or Oracle databases, and complex enterprise technology environments.
- Strong automation and scripting skills using Python, Bash, Ansible, PowerShell, or similar technologies.
- C# and .NET experience is preferred.
- Experience owning reliability strategy or platform initiatives across multiple teams or business units is preferred.
- Experience modernizing legacy financial systems into cloud-native or hybrid architectures with a focus on resilience and compliance is preferred.
Benefits
- Hybrid work arrangement with three days onsite at the FIS office in Jacksonville, Florida.
- Internal career growth opportunities.
- Flexible and creative work environment.
- Diverse and collaborative atmosphere.
- Professional and personal development resources.
- Opportunities to volunteer and support charities.
Tech Stack
AnsibleAWSAzureBashC#DatadogGitHub ActionsGoogle Cloud PlatformGrafanaHarnessJenkinsLinuxMicrosoft SQL Server.NETPowerShellPrometheusPythonSplunkWindows
Categories
Site Reliability
About FIS
FIS builds financial technology for banks, merchants, and capital-markets firms, including core banking platforms, payment processing, fraud/risk tools, and investment/treasury systems. It sells enterprise software, cloud services, and outsourced processing via long-term contracts and transaction-based fees. Founded in 1968 and headquartered in Jacksonville, Florida, FIS is a Fortune 500 public company trading on the NYSE (FIS) with customers worldwide.