Principal Software Engineer - Ai
ServiceNow1 day ago
Base Salary
$221k - $387k/yr
Responsibilities
- Define and evolve the long-term architecture and technical strategy for the ServiceNow Core Platform.
- Own architectural direction across multiple platform domains and establish principles, standards, and design patterns.
- Solve complex architectural problems involving scalability, performance, reliability, security, extensibility, and operational efficiency.
- Architect scalable, resilient solutions supporting large numbers of customers, instances, workloads, and usage patterns.
- Drive improvements in runtime architecture, workload isolation, resource utilization, database access, service communication, and execution efficiency.
- Lead cross-organizational technical initiatives and align engineering teams on technical direction and implementation trade-offs.
- Influence engineering and product strategy through technical analysis, architectural recommendations, and measurable outcomes.
- Mentor principal and senior engineers and technical leaders.
- Champion automation, continuous integration, contract testing, observability, telemetry-driven engineering, and platform innovation.
- Evaluate emerging technologies and define success criteria for architectural initiatives.
Requirements
- Extensive experience designing and evolving large-scale enterprise software platforms, distributed systems, or cloud-based SaaS architectures.
- Deep expertise in distributed systems, multi-tenant architectures, runtime platforms, service-oriented architectures, and foundational platform engineering.
- Experience applying AI and automation to engineering productivity, software quality, and platform operations.
- Experience architecting enterprise SaaS platforms at significant scale with extensive customization and integration requirements.
- Proven ability to define architecture across multiple technical domains and lead complex cross-team engineering initiatives.
- Strong understanding of performance engineering, scalability, reliability, fault isolation, security, and operational resilience.
- Deep knowledge of API architecture, platform extensibility, backward compatibility, and integration patterns.
- Ability to influence engineering strategy and technical decisions across organizational boundaries without direct reporting authority.
- Exceptional architectural judgment and ability to translate technical strategy into incremental, executable plans.
- Strong communication skills for explaining complex technical concepts to senior engineering and executive leadership.
Benefits
- Base pay is listed at $221,200-$387,100, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- The role has a flexible work persona within ServiceNow’s distributed work model.
- This is a regular employee position.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.