Customer IAM Operations group - Reliability Engineer, Associate
Morgan Stanley3 days ago
Singapore, SingaporeMid Level
Responsibilities
- Build, maintain, optimize, and assess the performance of global IAM services.
- Integrate IAM solutions across the organization and align IAM infrastructure with current and future business requirements.
- Administer, upgrade, migrate, patch, configure, and troubleshoot IAM and authentication platforms, including Transmit Security or related products.
- Apply SRE principles and automation to improve system architecture, resiliency, scalability, security, reliability, availability, and performance.
- Troubleshoot and resolve complex issues escalated by customers, support teams, and engineers in production environments.
- Participate in on-call rotations, incident response, post-incident reviews, business continuity, disaster recovery, and continuous service improvement activities.
- Collaborate with development, infrastructure, and cross-functional teams on IAM platform lifecycle management and operational excellence.
- Ensure compliance with security standards, policies, and industry best practices.
Requirements
- Experience in IAM Operations, Site Reliability Engineering, Systems Engineering, Platform Engineering, or a related technical role.
- Experience supporting mission-critical production environments and large-scale enterprise systems.
- Strong understanding of IAM platforms, authentication, authorization, federation, access management, and enterprise security standards.
- Experience with Transmit Security, ForgeRock, Ping Identity, Okta, or Azure AD is preferred.
- Intermediate knowledge of Windows and Linux, including Red Hat, operating system administration.
- Intermediate proficiency in at least one scripting language such as PowerShell, Python, Shell, or Perl.
- Experience troubleshooting distributed applications and complex production environments.
- Familiarity with monitoring and operational tools such as Splunk, Grafana, ServiceNow, Jira, and Jenkins.
- Experience with IAM lifecycle management, including upgrades, patching, certificate management, and configuration changes.
- Knowledge of SSO, OAuth, OpenID Connect, SAML, and MFA technologies is preferred.
- Experience creating automation scripts and operational tooling, and familiarity with DevOps and Infrastructure-as-Code practices, is preferred.
- Experience with cloud platforms and automation technologies is desirable.
- ITIL, CISSP, Security+, or similar certifications are a plus.
- Strong written and verbal communication, documentation, analytical, problem-solving, collaboration, and prioritization skills.
Benefits
- Morgan Stanley offers comprehensive employee benefits and perks supporting employees and their families.
- The company provides opportunities for career mobility and advancement.
About Morgan Stanley
Morgan Stanley is a global financial services firm that provides investment banking, sales and trading, wealth management, and investment management to corporations, governments, institutions, and individuals. It earns fees, commissions, and interest and trading income across advisory, underwriting, brokerage, and asset management businesses. Founded in 1935 and headquartered in New York, the public company operates in more than 40 countries through thousands of offices, including a large U.S. wealth management franchise.