Senior Applied Researcher AI/ML (US)
PointClickCare6 months ago
Base Salary
$178k - $198k/yr
Responsibilities
- Develop AI/ML, GenAI, and LLM-based model systems and integrate them into large-scale cloud-based healthcare SaaS production environments.
- Collaborate with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to deliver high-value solutions.
- Design, build, and evaluate models for structured and unstructured healthcare data, including predictive modeling, summarization, recommendation, semantic search, extraction, and classification.
- Conduct research and experimentation to select algorithms, approaches, and evaluation methods, and complete the R&D needed for production-ready systems.
- Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation.
- Apply and improve responsible AI evaluation practices using LLM-as-judge, RAGAS, LangSmith, and custom performance and quality metrics.
- Help ensure model quality, fairness, and safety at scale.
- Share knowledge and help develop new AI capabilities across the organization.
Requirements
- Master's degree or equivalent experience in Computer Science, Mathematics, Physics, Engineering, or a related field, with strong foundations in applied mathematics, statistics, or machine learning.
- Proven industry experience demonstrated through multiple major product releases in a commercial SaaS environment.
- Hands-on experience working with healthcare data such as EHR, ADT, or clinical notes.
- Proficiency in Python; proficiency in Java or other programming languages is helpful.
- Proficiency with SQL and data engineering for AI/ML applications.
- Experience using large datasets with big-data frameworks such as Azure Data Lake, Apache Spark, or Databricks.
- Strong understanding of transformer models and LLM-based approaches, including prompt tuning and PEFT methods such as LoRA and QLoRA with Hugging Face Transformers.
- Experience with NumPy, SciPy, Pandas, Scikit-learn, PyTorch, and LightGBM.
- Experience building and deploying models on public cloud infrastructure such as Azure, AWS, or Google Cloud, including version control, CI/CD pipelines, and production ML scaling considerations.
- Experience with reinforcement learning or RLHF, NLP techniques, RAG pipelines, or agentic frameworks such as LangChain or LlamaIndex.
- Strong communication and collaboration skills and comfort working on a distributed team.
Benefits
- Benefits start from Day 1.
- Retirement plan matching is provided.
- Flexible paid time off is provided.
- Wellness support programs and resources are available.
- Parental and caregiver leave is provided.
- Fertility and adoption support are available.
- A continuous development support program is offered.
- An employee assistance program is available.
- Allyship and inclusion communities and employee recognition programs are offered.
- The role is remote or hybrid with required travel to or attendance at PointClickCare offices in Mississauga and/or Salt Lake City as applicable.
Tech Stack
Categories
About PointClickCare
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we’re redefining healthcare, so it doesn’t just survive — it thrives.