10 hours ago
Base Salary
$119k - $158k/yr
Responsibilities
- Monitor and triage inbound requests for production integrations and own investigations through resolution.
- Drive resolution of high-priority incidents, perform root-cause analysis, and implement permanent fixes or workarounds.
- Coordinate with customers, third-party vendors, operations, business teams, Product, Engineering, Solutions Engineers, and Solutions Consultants.
- Implement integration code or configuration enhancements and identify platform-level improvements.
- Serve as a technical expert on logistics data, EDI standards, Boomi, and Flexport APIs.
- Support transitions of new integrations from build to support and communicate recurring customer issues to influence the product roadmap.
- Optimize support processes, integration success rates, and SLA performance while educating users on integration best practices.
- Lead technical customer and vendor calls and translate complex EDI and API issues into actionable business insights.
- Create and maintain charts and dashboards monitoring integration health.
- Share integration insights and lessons learned with the Ecosystem team.
Requirements
- Bachelor's degree in a technical field.
- 3–5 years of relevant experience in systems integration, technical support, or implementation engineering.
- Knowledge of REST and SOAP APIs and EDI standards.
- Ability to read logs, query databases, and understand data flows through complex distributed systems.
- Experience with data analytics, data manipulation, systems integration, varied data formats, and connectivity methods.
- Experience with SQL and at least one scripting or programming language such as JavaScript, TypeScript, Python, or Groovy, or with integration platforms such as Boomi, MuleSoft, or WebMethods.
- Experience with Postman, SQL clients, Looker or similar reporting tools, and AWS infrastructure including EC2, S3, and SQS.
- Experience using AI or large language models to debug or triage issues and generate reports.
- Strong analytical, problem-solving, communication, organization, prioritization, and stakeholder-management skills.
- Preferred experience with logistics business logic, including shipments, orders, and invoices, and EDI sets such as 850, 856, 214, and 315.
- Boomi certification or extensive Boomi experience is highly preferred; MuleSoft or Workato expertise is also valued.
Benefits
- The role is onsite, as indicated by the #LI-Onsite designation.
- The position includes bonus, equity, medical, dental, and flexible time off as part of the total rewards package.
Tech Stack
Categories
Solutions Engineering
About Flexport
Flexport builds a cloud-based platform for freight forwarding and customs brokerage, combining ocean, air, and truck booking with shipment tracking and analytics for importers and exporters. It earns fees for logistics services and provides supply chain visibility software that integrates with warehousing and trade compliance workflows. Founded in 2013 and headquartered in San Francisco, the privately held company operates globally across major trade lanes.