Senior Software Engineer - Client Success
LogiNext Solutions5 months ago
Mumbai, IndiaMid Level / Senior
Responsibilities
- Troubleshoot application and software issues, determine root causes, and provide minor enhancements and production support.
- Maintain defined SLAs, monitor production alerts, and escalate system anomalies.
- Maintain ticketing-tool compliance and report support metrics daily.
- Collaborate with client operations, engineering, and support teams to resolve issues and maintain scalable, secure products.
- Prioritize multiple work requirements, work independently, and lead a team when needed.
- Provide rotational weekend support.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 4 to 7 years of software development experience using Java, J2EE, Spring, MySQL, and MongoDB.
- Expertise in production support processes including incident management, change management, call triaging, and critical issue procedures.
- Experience with application support organizations operating in 24/7 environments.
- Experience writing and maintaining scripts to monitor system activity and automate production support activities.
- Proficiency in troubleshooting, root-cause analysis, SLA adherence, and metrics reporting for large enterprises.
- Knowledge of monitoring tools, alert escalation, and customer and stakeholder management.
- Familiarity with or experience implementing ITIL concepts is highly valued.
- Strong leadership, interpersonal, communication, and technical skills.
Benefits
- Rotational weekend support is required.
- The role is part of the engineering team and supports LogiNext’s enterprise SaaS product suite.