21 days ago
Responsibilities
- Own technical implementation of Singular’s platform from scoping and planning through onboarding, validation, post-launch support, and technical advisory.
- Provide senior technical ownership for complex implementations, escalations, and high-priority customer accounts across the Americas.
- Investigate SDK, API, attribution, web-to-app, server-to-server, event tracking, data validation, and reporting issues using SQL, logs, APIs, internal tools, and customer context.
- Communicate technical findings clearly to customer engineering, marketing, analytics, and business stakeholders.
- Partner with Customer Success and Sales on customer satisfaction, retention, expansion, and technical sales activities.
- Collaborate with Engineering and Product on customer-backed product gaps, recurring implementation patterns, roadmap opportunities, and feature requests.
- Use AI tools to improve troubleshooting, implementation workflows, documentation, analysis, automation, and internal tools.
- Create internal playbooks, training materials, documentation, and workflow improvements to scale the Solutions Engineering team.
Requirements
- 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role.
- Experience supporting complex customer implementations or enterprise technical accounts.
- Strong technical troubleshooting skills and the ability to break down ambiguous problems.
- Experience with mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms.
- Ability to write SQL queries and investigate data quality, reporting, or attribution issues.
- Comfort working in Mac, UNIX, or command-line environments.
- Ability to read, debug, or write lightweight scripts, preferably in Python.
- Strong communication skills with customer-facing and internal technical audiences.
- Ability to explain complex technical concepts to engineering, marketing, analytics, and business stakeholders.
- Experience with mobile development, including iOS and Android, is preferred.
- Experience with attribution, mobile measurement, adtech, marketing analytics, DMPs, CDPs, ETL workflows, or data exports is preferred.
- Experience with Singular, another mobile measurement partner, or adjacent analytics SaaS platforms is preferred.
- Experience with Python and backend frameworks such as Django or Flask is preferred.
- Experience using AI tools for technical workflows, documentation, analysis, automation, or customer support is preferred.
- Experience creating technical training materials, implementation playbooks, or customer-facing documentation is preferred.
Benefits
- Fully remote position reporting to the Director of Solution Engineering, Americas.
- Opportunity to work with globally distributed teams across multiple countries and cities.
About Singular
Singular builds a SaaS marketing measurement platform that unifies mobile and cross-device attribution, ad spend aggregation, fraud prevention, and ROI analytics for growth and performance marketers. It sells to consumer app and digital-first companies and integrates with BI tools for automatic data exports. Founded in 2014 and headquartered in Palo Alto, it is privately held and counts customers like Microsoft, Uber, DoorDash, and EA.