4 months ago
Responsibilities
- Own and support customer implementations from scoping and planning through onboarding, validation, and post-launch technical advisory.
- Provide senior technical ownership for complex customer accounts, escalations, and ongoing technical needs across the Americas.
- Lead or support investigations involving SDKs, APIs, attribution, web-to-app, S2S, event tracking, data validation, and reporting.
- Use SQL, logs, APIs, internal tools, and customer technical context to troubleshoot implementation, attribution, and data-quality issues.
- Build trusted relationships with customer engineering, marketing, analytics, and business stakeholders.
- Partner with Sales and Customer Success on customer happiness, retention, expansion, and technical confidence.
- Collaborate with Engineering and Product on customer-backed product gaps, recurring implementation patterns, roadmap opportunities, and feature requests.
- Use AI tools to improve troubleshooting, implementation workflows, documentation, technical analysis, and lightweight internal automation.
- Develop internal playbooks, training materials, documentation, and workflow improvements for the Solution Engineering team.
- Assist with technical sales activities when deeper implementation or feasibility expertise is required.
Requirements
- 5+ years of experience in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role.
- Experience supporting complex customer implementations or enterprise-level technical accounts.
- Strong technical troubleshooting skills and the ability to break down ambiguous technical problems.
- Experience with mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms.
- Ability to write SQL queries and investigate data quality, reporting, or attribution issues.
- Comfort working in Mac, UNIX, or command-line environments.
- Ability to read, debug, or write lightweight scripts, preferably in Python.
- Strong communication skills with customer-facing and internal technical audiences.
- Experience with mobile development, including iOS and Android, is preferred.
- Experience with attribution, mobile measurement, adtech, marketing analytics, DMPs, CDPs, ETL workflows, or data exports is preferred.
- Experience with Singular, another MMP, or adjacent analytics SaaS platforms is preferred.
- Hands-on experience with Python and backend frameworks such as Django or Flask is preferred.
- Experience using AI tools for technical workflows, documentation, analysis, automation, or customer support is preferred.
- Experience creating technical training materials, implementation playbooks, or customer-facing documentation is preferred.
Benefits
- Fully remote position reporting to the Director of Solution Engineering, Americas.
