Lead, AI Support & Enablement Engineer
T. Rowe Price2 days ago
Base Salary
$110k - $236k/yr
Responsibilities
- Design, build, and maintain enterprise AI connectors and integrations involving SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data sources.
- Implement and operate control-plane guardrails for agentic and autonomous capabilities, including identity, entitlements, data, action, memory, autonomy, logging, and evidence controls.
- Serve as the L3/L4 escalation point for platform defects, connector failures, and model or runtime issues.
- Lead the AI support model by defining Tier 0–2 triage, escalation paths, SLAs, knowledge content, support staffing, and vendor support relationships.
- Lead user onboarding, training, office hours, adoption guidance, support trend analysis, and feedback-driven product and process improvements.
- Manage relationships with high-touch business groups and act as their trusted technical partner and escalation point.
- Partner with Labs/App Development on Build-Operate-Transfer discovery, build approaches, runbooks, telemetry, identity setup, and data controls.
- Own license and access provisioning, deprovisioning, group-based access models, vendor administration, logging, telemetry, observability, and governance evidence.
- Evaluate vendor feature and connector requests for technical risk and route higher-risk items to AIGEC, Risk, Legal, Privacy, or Security.
- Contribute to vendor-specific control adapter templates and support platform retirement, integration shutdown, and data retention or deletion activities.
Requirements
- 5+ years of experience in integration engineering, platform engineering, identity and access engineering, or enterprise SaaS administration.
- Experience leading or mentoring engineers and operating a technical support or enablement function.
- Proven relationship management and stakeholder communication experience with senior, high-touch business users.
- Hands-on experience with SSO, SAML, OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms.
- Experience integrating enterprise applications through APIs, API gateways such as Apigee, Microsoft Graph, or MCP-based tool and connector patterns.
- Familiarity with AI platform administration, including Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, admin consoles, DLP, and compliance logging.
- Understanding of agentic AI risks involving tool use, memory, autonomy, and control-plane or guardrail design.
- Experience with observability and logging tools and FinOps or usage reporting for SaaS or cloud platforms.
- Ability to maintain technical runbooks, architecture and control documentation, registry artifacts, and evidence materials.
- Comfort operating as an L3/L4 escalation point and partnering with vendor support teams.
- Preferred experience in financial services or another highly regulated industry.
Benefits
- Hybrid work schedule with up to three days per week from home.
- Annual bonus eligibility and a generous retirement plan.
- Health and wellness benefits, including online therapy.
- Paid time off for vacation, illness, medical appointments, and volunteering days.
- Family care resources, including fertility and adoption benefits.
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About T. Rowe Price
T. Rowe Price is a global asset manager that designs and distributes mutual funds, ETFs, separate accounts, and retirement solutions for individuals, financial advisors, institutions, and plan sponsors. It earns management and advisory fees for actively managed equity, fixed income, and multi-asset strategies, and also provides subadvisory services and brokerage. Founded in 1937 and headquartered in Baltimore, it is a public company listed on Nasdaq under the ticker TROW.