Staff Voice AI Engineer – SRE/DevOps
ServiceNow11 hours ago
Base Salary
$176k - $308k/yr
Responsibilities
- Build software solutions for cloud-native Voice AI deployments, observability, monitoring, high availability, disaster recovery, and continuous integration.
- Develop clean, scalable, reusable software and enforce engineering best practices through architecture, code reviews, and unit testing.
- Own software from design and implementation through test automation and delivery in collaboration with product owners.
- Integrate LLMs into voice platforms and real-time communication systems.
- Build and operate distributed cloud-native systems using container platforms, software-defined networking, infrastructure as code, and configuration management.
- Mentor colleagues and promote knowledge sharing across telecom and AI engineering disciplines.
Requirements
- At least 4 years of experience operating highly available distributed cloud-native workloads on container platforms such as Kubernetes.
- At least 4 years of development experience with Python, Go, Java, or similar languages.
- Experience building and operating Voice AI applications is a strong asset, with 2 or more years preferred.
- Experience integrating applications on top of LLMs, including prompt engineering, agents, and skills.
- Experience building distributed systems with cloud-native software.
- Experience with software-defined networking, infrastructure as code, and configuration management.
- Experience with DevOps tooling such as Helm, Ansible, Kubernetes, Prometheus, Splunk, and GitLab CI is an asset.
- Experience building with AI tools such as Claude Code, Cursor, and Windsurf.
- Ability to apply critical thinking to AI integrations for work processes, decision-making, and problem-solving.
Benefits
- Base pay of $176,100 - $308,200, plus equity when applicable and variable or incentive compensation.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona within ServiceNow’s distributed work model; the role is designated Flexible.
- Regular employee position in the AMS - North America and Canada region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.