2 months ago
Base Salary
$130k - $160k/yr
Responsibilities
- Define and iteratively improve service level objectives and indicators that reflect customer and business expectations.
- Standardize monitoring and alerting through monitors as code, including severity, ownership, and runbook quality gates.
- Establish observability standards for metrics, logs, traces, instrumentation, and dependency mapping.
- Evaluate observability platforms and integrations through technical proofs of concept and define adoption and migration plans.
- Define reliability and operability standards for Kubernetes services, including scaling, resource constraints, rollout safety, dashboards, and alerts.
- Build automation for incident workflows, runbooks, remediation, repeatability, and reduced operational toil.
- Serve as Incident Commander for high-severity incidents, lead postmortems, and drive systemic corrective actions.
- Participate in on-call rotations while reducing alert noise and improving signal quality.
Requirements
- At least 7 years of experience in SRE or related roles, with technical seniority across multiple services and teams.
- Strong production experience with AWS and Kubernetes.
- Experience defining SLOs and SLIs and using them to guide operational and engineering decisions.
- Demonstrated ability to design observability solutions that provide actionable insights and reduce alert fatigue.
- Strong infrastructure-as-code skills, preferably with Terraform, and experience building reusable automation and standards.
- Familiarity with Postgres, MongoDB, DynamoDB, and failure modes of managed data stores in distributed systems.
- Experience with at least two observability stacks, such as Prometheus/Grafana, New Relic, Splunk, CloudWatch, or ELK.
- Strong incident response, debugging, distributed-systems investigation, and postmortem leadership skills.
- Clear written and verbal communication skills and the ability to influence engineering teams through standards and practical guidance.
Benefits
- Base salary range of $130,000 to $160,000 depending on level, plus equity for full-time employees and an annual performance bonus.
- Employer-matched retirement plan and subsidized healthcare, including employer-paid dental, vision, telemedicine, and virtual mental health counseling.
- Parental leave and unlimited paid time off.
- Hybrid schedule with in-office work Monday through Thursday and remote-work flexibility on Friday.
Tech Stack
Categories
Site Reliability
About iCapital
iCapital builds a technology platform that lets wealth managers and asset managers offer, transact, and service alternative investments and structured solutions for private clients. The company earns software, data, and administration fees across marketplace access, enterprise integrations, and fund servicing. Founded in 2013 and headquartered in New York, it reports $1.2 trillion of assets serviced globally and serves nearly 3,900 wealth management firms and 144,000 active financial professionals.