4 days ago
Bengaluru, IndiaSenior
Responsibilities
- Own issue management from issue sighting through root-cause analysis, fix validation, disposition, and closure.
- Debug and isolate failures across firmware, BIOS, kernel, drivers, operating systems, power, platform, and ecosystem components.
- Investigate kernel panics, system hangs, memory leaks, customer failures, and field escalations through reproduction, lab bring-up, physical inspection, and hypothesis validation.
- Drive cross-functional issue resolution and support release-readiness decisions by tracking blockers, exposure, quality criteria, status, metrics, and ticket-database health.
- Maintain technical debug evidence, reproduction steps, root-cause findings, corrective actions, traceability, and closure documentation.
- Improve debug automation, AI-enabled workflows, tooling, validation coverage, log enablement, test content, automation scripts, and triage efficiency.
- Share debugging knowledge and best practices across engineering teams.
Requirements
- Bachelor’s or master’s degree in computer science, computer engineering, electrical engineering, or a related engineering field.
- 5 to 7 years of experience in system debugging or a related engineering role.
- Deep knowledge of Linux kernel internals, including memory management, process scheduling, interrupt handling, and virtual memory.
- Proficiency with a kernel debugger and hands-on experience debugging kernel panics, system hangs, and memory leaks.
- Strong understanding of the x86 boot flow.
- Experience writing, debugging, and patching device drivers such as PCIe, USB/Type-C, Ethernet/NIC, and memory-controller drivers.
- Experience with PCIe Gen5/Gen6, I2C, SMBus, eSPI, and SPI hardware protocols.
- Ability to perform cross-layer root-cause analysis across hardware design, BIOS configuration, and driver defects.
- Understanding of AI and experience creating skills and agents using Claude or Copilot.
Benefits
- On-site work model in Bangalore, India.
- Shift 1 work schedule in India.
- Experienced-hire position.
About Intel
Intel is a public semiconductor company that designs and manufactures CPUs and other silicon for PCs, servers, networking, edge, and embedded systems, and also offers foundry services plus AI and graphics accelerators. Founded in 1968 and headquartered in Santa Clara, it sells primarily to OEMs, cloud providers, and device makers worldwide. Its portfolio includes x86 processors (Core and Xeon), Ethernet and chipset products, and the Mobileye autonomous driving platform.