Lead Forward Deployed Engineer
InformaticaResponsibilities
- Develop and deploy AI agents and customer experiences in production enterprise environments.
- Design prompts, reasoning, tool calls, and integrations with customer systems using Salesforce’s agentic AI platform.
- Own technical components from architecture selection through deployment, validation, and observability.
- Build and integrate data pipelines using Salesforce Data 360, Snowflake, Databricks, and customer data platforms.
- Build agent performance dashboards and customer KPI reporting to monitor deployment health and business outcomes.
- Create proofs of concept and MVPs that progress from concept to deployment rapidly.
- Co-build solutions with customers and partners while sharing best practices and enablement.
- Identify platform gaps, edge cases, and field insights for senior engineers and product teams.
- Partner with Deployment Strategists to translate customer business challenges into deployable agentic solutions.
Requirements
- At least 3 years of software engineering or technical delivery experience, including experience with at least one production system.
- A degree in Computer Science or a related field.
- Required prior customer-facing technical delivery experience in consulting, professional services, or forward deployed engineering.
- Fluency in at least one of Python, JavaScript/TypeScript, Java, or Apex.
- Hands-on experience with LLMs and prompt engineering.
- Deep understanding of data modeling, APIs, and integration patterns.
- Ability to collaborate effectively with sales teams and customer architects.
- Ability to produce quality code and evaluate AI outputs with engineering rigor.
- Willingness to travel approximately 25% of the time.
- Preferred qualifications include Salesforce platform experience or certifications, familiarity with LangChain or LlamaIndex, experience with Snowflake, Databricks, or BigQuery, and experience in data engineering, platform architecture, or headless deployments.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee well-being.
- The role includes structured mentorship from Senior Forward Deployed Engineers and exposure to evolving agentic AI capabilities.
- The position involves approximately 25% travel and direct work alongside customers.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com