Application Support Developer
Q2 Software, Inc.10 hours ago
Bengaluru, IndiaMid Level
Responsibilities
- Provide L2/L3 production support for Cloud Lending customers across global support geographies.
- Resolve customer incidents, identify root causes, and develop prevention strategies.
- Serve as a subject matter expert and help customers maximize use and adoption of Cloud Lending products.
- Manage customer cases while meeting service-level agreements and maintaining a positive customer experience.
- Collaborate with Product and Development teams on product feedback, change requests, and roadmap improvements.
- Support product releases with Product, Development, QA, and client teams as a quality advocate.
- Deliver solutions in live production systems and participate in 24x7 on-call coverage for escalated issues.
- Ensure compliance with security, availability, confidentiality, and privacy policies and controls.
Requirements
- Typically requires a bachelor’s degree in Computer Science and at least two years of related experience, an advanced degree without experience, or equivalent work experience.
- Requires three or more years of support experience.
- Experience with cloud-based technologies such as CSS, JSON, Apex, and Java.
- Experience with the software development life cycle and production support.
- Ability to manage critical customer issues, develop timely solutions, handle multiple cases, and consistently meet deliverable timelines.
- Experience in the FinTech or banking industries.
- Fluent written and oral English communication is required.
- Salesforce administration or development experience is preferred.
- Familiarity with JIRA and Confluence is preferred.
Benefits
- Hybrid work opportunities.
- Flexible time off.
- Career development and mentoring programs.
- Health and wellness benefits, including competitive health insurance and paid parental leave for eligible new parents.
- Community volunteering and company philanthropy programs.
- Employee peer recognition programs.