1 month ago
Herẕliyya, IsraelSenior
Responsibilities
- Deliver Support Mission Critical service offerings in collaboration with customer success, support, engineering, and related teams.
- Lead proactive resiliency efforts focused on reliability, security, supportability, manageability, and monitoring and observability.
- Coordinate accelerated incident resolution by ensuring critical-incident root-cause analyses and recommendations are captured and connected to resiliency efforts.
- Partner with customer experience resources to onboard monitoring and observability capabilities and improve customer-owned monitoring.
- Lead cross-team partnerships, clarify responsibilities, coordinate workstreams, and maintain customer-account collaboration throughout contracts.
- Collaborate with support and stakeholders to maintain current customer solution information and share root-cause analyses with customers.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent experience.
- At least 7 years of experience in cloud or infrastructure technologies, technology solutions, practice development, architecture, and/or consulting.
- Azure AZ-305 certification or equivalent.
- Hands-on Azure experience, including Azure IaaS and Azure Kubernetes Service or containers.
- DevOps experience and working knowledge of Azure Web Apps/App Services and Web Application Firewall.
- Israeli nationality with valid security clearance or the ability to obtain one.
- Master’s degree and direct customer-facing technical or advisory experience are preferred.
- Experience working within sales organizations is preferred.
Tech Stack
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.