ServiceNow Lead Software Engineer - ITSM
JPMorgan Chase10 hours ago
Responsibilities
- Design, develop, implement, troubleshoot, and maintain secure ServiceNow software solutions.
- Create architecture and design artifacts for complex applications and ensure implementation meets design constraints.
- Develop and manage custom widgets, pages, and UI elements for the ServiceNow service portal.
- Build system integrations between ServiceNow and other applications using REST API.
- Debug issues and develop proactive monitoring approaches to maintain platform stability.
- Analyze data, identify patterns, and use insights to improve coding practices and system architecture.
- Translate customer and stakeholder requirements into high-quality technical solutions.
- Mentor junior developers and contribute to software engineering communities of practice.
Requirements
- Formal training or certification in software engineering concepts and 5+ years of applied experience.
- 6+ years of extensive ServiceNow experience leading design, development, and implementation.
- 2+ years of experience with the ServiceNow ITSM module.
- Proficiency in JavaScript, Glide scripting, HTML, CSS, and Angular.
- Experience with ServiceNow portal development and REST API integrations.
- Strong analytical, problem-solving, decision-making, communication, and collaboration skills.
- Preferred experience with the HR Service Delivery module, Virtual Agent Configuration, UI Builder, and configurable workspaces.
- ServiceNow certifications are preferred.
Benefits
- Competitive total rewards and benefits package, with base salary determined by role, experience, skill set, and location.
- Benefits may include comprehensive health care coverage, on-site health and wellness centers, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- Eligible roles may receive commission-based pay or discretionary incentive compensation, including cash or forfeitable equity.
- Equal opportunity employer with reasonable accommodation support.
Tech Stack
Categories
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.