Software Engineer - Junior / SSR - Automation & Reliability
Salesforce24 hours ago
Mexico City, MexicoEntry Level
Responsibilities
- Investigate and resolve support cases, production defects, access issues, and integration failures.
- Build automation for access requests, case responses, log analysis, troubleshooting, and maintenance.
- Develop AI agents and workflows for case classification, knowledge retrieval, and approved actions.
- Identify root causes and improve code, monitoring, tests, and documentation to prevent recurring incidents.
- Write, test, review, and deploy maintainable software.
- Participate in incident response and scheduled support or on-call rotations.
- Work with senior mentors and product teams to prioritize and safely deliver improvements.
- Measure impact through reduced manual effort, fewer repeat issues, faster resolution, and improved reliability.
Requirements
- Foundational programming skills in at least one language such as Python, Java, JavaScript, TypeScript, or Go.
- Understanding of data structures, APIs, testing, version control, and debugging.
- Ability to investigate problems using logs, error messages, and system behavior.
- Curiosity about automation, AI-assisted development, and reliable production systems.
- Clear communication, collaboration, and willingness to learn from feedback.
- Degree in computer science, engineering, or a related field, or equivalent practical experience.
- Evidence from internships, coursework, personal projects, open-source contributions, or professional experience is welcomed.
- Helpful experience includes internal tools or workflow automation, Salesforce and Apex, cloud platforms, databases, monitoring tools, AI agents, large language models, knowledge retrieval, enterprise applications, production incidents, secure coding, access controls, and audit logging.
Benefits
- Mentoring, code review, and practical experience across the software development lifecycle.
- Opportunities to contribute to increasingly complex systems and transition into broader product engineering roles based on readiness and team needs.
Tech Stack
Categories
AI ApplicationsSite Reliability
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.