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NICE

Senior Professional Services Engineer(Actimize)

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about 4 hours ago
Johannesburg, South AfricaSenior / Staff+
H1B Sponsor

Responsibilities

  • Manage Actimize related operations end to end on all client environments.
  • Develop, configure, and manage software features according to design documents.
  • Collaborate with architects and business analysts for project delivery.
  • Support customers by resolving functionality problems.
  • Enhance existing solutions by configuring and customizing software using Actimize technologies.
  • Interface with R&D and customer support teams.
  • Design full stack automation for troubleshooting and daily batch processes.
  • Identify and resolve operational issues such as batch failures and database issues.
  • Automate daily tasks for generating various reports.
  • Proactively improve system resiliency and performance.
  • Monitor server performance and maintain operational documentation.
  • Support client testing and tuning activities in non-production environments.
  • Coordinate between client and Actimize customer support teams.
  • Drive continuous improvement initiatives to enhance system stability.
  • Provide regular operational status updates to stakeholders.
  • Communicate risks, issues, and mitigation plans proactively.

Requirements

  • 8+ years of experience in software development and/or production support engineering.
  • Experience in web application development using JavaScript and related technologies.
  • Solid understanding of Object-Oriented Programming concepts.
  • Experience with enterprise web application frameworks.
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
  • Experience with CI/CD pipelines and DevOps tools like Jenkins and Docker.
  • Strong experience in Unix/Linux environments, including shell scripting.
  • Good knowledge of SQL, PL/SQL, and MS SQL Server; knowledge of PostgreSQL is a plus.
  • Understanding of design principles for building scalable applications.
  • Familiarity with version control systems such as Git is an advantage.

Benefits

  • Flexible work model with 2 days in the office and 3 days remote each week.
  • Opportunities for internal career growth across multiple roles and locations.
  • Collaborative and creative work environment.

Tech Stack

AWSAzureDockerGitGoogle CloudJavaScriptJenkinsKubernetesLinuxMicrosoft SQL ServerPostgreSQLSQL