4 hours ago
Responsibilities
- Serve as the engineering front line for key enterprise accounts in Unthread.
- Investigate customer questions and production issues by reading code, tracing behavior, inspecting signals, and identifying root causes.
- Diagnose, fix, and validate bugs with customers.
- Design and implement product or platform features when they are the best solution to customer problems.
- Coordinate urgent issues in customer Slack channels while retaining technical ownership through resolution.
- Represent engineering in customer office hours and recurring account meetings.
- Partner with customer-facing and product teams and maintain clear ownership and escalation paths.
- Identify recurring problems and improve tooling, documentation, observability, APIs, and product surfaces.
- Help define the operating model, technical standards, and culture of the new team.
Requirements
- Strong software engineering experience and the ability to write production-quality code in a large, evolving codebase.
- Generalist engineering capability with meaningful depth in backend, distributed systems, infrastructure, data systems, or developer platforms.
- Excellent debugging skills, including moving from an imprecise report to a reproducible problem, root cause, and robust fix.
- Comfort operating in production and using logs, traces, metrics, and code to reason about system behavior.
- Ability to balance quick contained fixes with broader solutions and appropriate escalation.
- Clear, empathetic communication with technical and non-technical stakeholders.
- Composure, sound judgment, low ego, and high ownership in urgent and ambiguous situations.
- Interest in learning broad codebases, working close to customers, implementing solutions, and helping build a new team.
Benefits
- Medical, dental, and vision coverage, including 100% employer-paid premiums for employees on select plans.
- 401(k) retirement plan with an employer match of up to 1% of eligible pay, up to $2,000 annually.
- Flexible time off and paid holidays.
- Monthly wellness and commuter stipends, quarterly learning and development stipends, and new-hire home office equipment stipends.
- Paid parental leave and fertility, adoption, surrogacy, and backup childcare support.
- Mental health and wellness benefits including Modern Health coaching and therapy sessions.
- Employee Stock Purchase Program, charitable giving grants, and paid volunteer time off.
- Hybrid work arrangement indicated by the posting.
- Washington employees receive unlimited PTO, 10 to 13 holidays annually, medical, dental and vision plans, and a company-sponsored 401(k).
Categories
BackendForward Deployed
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