2 months ago
Responsibilities
- Serve as the engineering front line for key enterprise accounts in Unthread.
- Investigate customer questions and production issues by reading code, tracing behavior, inspecting signals, and identifying root causes.
- Diagnose, fix, and validate bugs with customers.
- Design and implement product or platform features when they are the best solution to customer problems.
- Coordinate urgent issues in customer Slack channels while retaining technical ownership through resolution.
- Represent engineering in customer office hours and recurring account meetings.
- Partner with customer-facing and product teams and maintain clear ownership and escalation paths.
- Identify recurring problems and improve tooling, documentation, observability, APIs, and product surfaces.
- Help define the operating model, technical standards, and culture of the new team.
Requirements
- Strong software engineering experience and the ability to write production-quality code in a large, evolving codebase.
- Generalist engineering capability with meaningful depth in backend, distributed systems, infrastructure, data systems, or developer platforms.
- Excellent debugging skills, including moving from an imprecise report to a reproducible problem, root cause, and robust fix.
- Comfort operating in production and using logs, traces, metrics, and code to reason about system behavior.
- Ability to balance quick contained fixes with broader solutions and appropriate escalation.
- Clear, empathetic communication with technical and non-technical stakeholders.
- Composure, sound judgment, low ego, and high ownership in urgent and ambiguous situations.
- Interest in learning broad codebases, working close to customers, implementing solutions, and helping build a new team.
Benefits
- Medical, dental, and vision coverage, including 100% employer-paid premiums for employees on select plans.
- 401(k) retirement plan with an employer match of up to 1% of eligible pay, up to $2,000 annually.
- Flexible time off and paid holidays.
- Monthly wellness and commuter stipends, quarterly learning and development stipends, and new-hire home office equipment stipends.
- Paid parental leave and fertility, adoption, surrogacy, and backup childcare support.
- Mental health and wellness benefits including Modern Health coaching and therapy sessions.
- Employee Stock Purchase Program, charitable giving grants, and paid volunteer time off.
- Hybrid work arrangement indicated by the posting.
- Washington employees receive unlimited PTO, 10 to 13 holidays annually, medical, dental and vision plans, and a company-sponsored 401(k).
Categories
BackendForward Deployed
About Amplitude
Amplitude builds a product analytics and digital experience platform for product, data, and marketing teams, delivered as a SaaS subscription. Its suite spans analytics, experimentation and feature management, session replay, and voice-of-customer tools used to analyze, test, and optimize user journeys. Founded in 2012 and headquartered in San Francisco, Amplitude trades on Nasdaq (AMPL) and serves thousands of customers, including brands like Atlassian, Burger King, NBCUniversal, and Square.