GrepJob
GitLab

Customer Success Engineer - Japan

GitLab
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about 4 hours ago
Remote, Japan
Entry Level / Mid Level

Responsibilities

  • Provide on-demand technical consultancy and solution guidance through Zoom and written channels.
  • Drive product adoption and measurable customer value across APJ accounts.
  • Deliver technical and architectural guidance across source code management, CI/CD, and Agile planning.
  • Partner with Account Executives and Renewals Managers to align technical recommendations with customer objectives.
  • Plan and lead customer workshops, demos, and enablement sessions.
  • Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling.
  • Contribute to scalable enablement by improving documentation and sharing knowledge.
  • Manage multiple customer engagements in parallel, prioritizing effectively.

Requirements

  • Experience providing technical consultancy and solution guidance through video calls and written channels.
  • Familiarity with DevSecOps workflows and related practices.
  • Hands-on technical background in software development or systems engineering.
  • Strong communication and collaboration skills.
  • Ability to lead or support workshops, demos, and enablement sessions.
  • Ability to manage multiple priorities in a remote environment.
  • Interest in supporting customers across APJ and adapting to different cultures.

Benefits

  • Benefits to support your health, finances, and well-being.
  • Flexible Paid Time Off.
  • Team Member Resource Groups.
  • Equity Compensation & Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.

Categories

DevOpsSecurity