Cloud Support Engineer
AlphaSenseResponsibilities
- Deliver exceptional technical support as the second line of defense for technical queries.
- Troubleshoot and resolve technical challenges using logs, traces, and reproducible test cases.
- Collaborate cross-functionally with team members and account teams.
- Contribute to documentation such as runbooks and FAQs.
- Advocate for customers by representing their voice in internal discussions.
- Build working knowledge of the AlphaSense platform and core products.
- Utilize AI tools for technical investigations and documentation.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2 - 4 years in technical support, IT operations, or cloud operations.
- Proficiency with CLI tools like kubectl and awscli, and scripting skills in Python or JavaScript.
- Knowledge of GraphQL, REST APIs, and troubleshooting.
- Familiarity with connecting LLMs to external tools.
- Exposure to alerting and logging systems like Prometheus and Grafana.
- Demonstrated AI fluency in day-to-day work.
- Experience managing customer support cases through their lifecycle.
- Ability to communicate complex technical concepts clearly.
Tech Stack
Categories
About AlphaSense
AlphaSense is the technology behind the business world’s most important decisions – from Wall Street to boardrooms across every major industry. Trusted by over 6,500 leading companies – including 88% of the S&P 100, 80% of top global banks, and all 20 of the world’s largest pharmaceutical firms – our AI search and market intelligence platform empowers business leaders to move faster and with greater confidence by delivering the right insights at the right moment. Whether investing, acquiring, advising, or launching, AlphaSense fuels the decisions where clarity creates competitive edge. Headquartered in New York City, AlphaSense employs over 2,500 people across offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com.