8 days ago
Doha, QatarMid Level
Responsibilities
- Own the architecture, customization, maintenance, and scalability of the Salesforce platform.
- Design and implement Salesforce Service Cloud case management workflows, automation, and integrations.
- Build and maintain APIs and integrations between Salesforce and internal systems, customer service tools, data platforms, and messaging platforms.
- Develop and maintain Apex, Lightning Components, SOQL, Flow Builder automations, custom objects, validation rules, and triggers.
- Enforce Salesforce data governance, access control, user roles, permission sets, and data-sharing strategies.
- Troubleshoot system issues, bugs, and performance bottlenecks.
- Document technical decisions, customizations, workflows, and business logic.
- Collaborate with engineering, product, and business teams to translate operational needs into technical solutions.
- Mentor and guide junior Salesforce administrators and developers as needed.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Salesforce Platform Developer I certification is required; Platform Developer II certification is preferred.
- Expertise in Salesforce Service Cloud, Apex, Lightning Components, SOQL, and REST/SOAP API integrations.
- Experience building custom objects, workflows, validation rules, triggers, and advanced automation.
- Understanding of Salesforce user management, permission sets, role hierarchies, and data-sharing models.
- Experience with Change Sets, SFDX, and CI/CD pipelines for Salesforce deployments.
- Experience integrating Salesforce with Zendesk, Intercom, EvaluAgent, or similar customer service tools.
- Familiarity with Slack API, messaging platforms, or chatbot integrations with Salesforce.
- Experience in high-growth startups or scaling environments and with data synchronization between Salesforce and BI platforms.
- Proficiency with Miro, Lucidchart, or Draw.io for systems design and process mapping.
- Strong troubleshooting, cross-functional collaboration, and business-to-technical translation skills.
- Experience with AWS and Agile environments.
Benefits
- Global collaboration with a worldwide team.
- Learning budgets and access to courses and growth tools.
- Autonomy and ownership over tasks and career path.
- Flexible time off and wellness policies.
- Scrum-based Agile working environment.
- Great Place to Work® Certified employer with ISO 9001:2015 and ISO 45001:2018 certifications.
