18 days ago
Sofia, BulgariaEntry Level
Responsibilities
- Design and deliver LLM-driven agents using skill-routing patterns and agent frameworks.
- Curate and evolve a shared skill library with tool bindings, trust levels, and confirmation checkpoints.
- Integrate agents with ServiceNow, alerting pipelines, Kyma/BTP APIs, and internal knowledge sources.
- Contribute to shared agent memory and feedback loops that improve skill quality over time.
- Package, deploy, and operate agents on SAP BTP and Kyma.
- Perform comprehensive agent testing focused on decision quality and production readiness.
- Apply compliance, security, governance, ITSM, and ITIL practices to Cloud Operations agents.
- Document agent designs, skill contracts, authorization boundaries, and decision rationale.
Requirements
- Strong command of Python and working fluency with TypeScript and Node.
- Practical experience building LLM applications with tool invocation, structured outputs, and agent control loops.
- Understanding of skill routing, human-in-the-loop workflows, and state-machine-driven execution.
- Working familiarity with LangGraph, LangChain, AutoGen, CrewAI, or an equivalent agent framework.
- Comfort with containers and foundational Kubernetes concepts.
- Ability to identify production risks including hallucinations, tool misuse, runaway loops, and trust-boundary breaches.
- Preferred: hands-on experience with SAP BTP, the CAP framework, or enterprise integration patterns.
- Preferred: familiarity with ITSM, ITIL, ServiceNow, incident lifecycles, and SLA management.
- Preferred: experience evaluating and measuring AI systems.
- Preferred: Cloud Operations or SRE experience and understanding of safe remediation.
- Preferred: experience contributing to shared skills or tool libraries used by multiple agents.
Benefits
- Regular full-time employment with SAP.
- Hybrid work model.
- Expected travel of 0–10%.
- SAP offers benefits, wellbeing support, flexible working models, professional development, and an inclusive workplace.
Tech Stack
Categories
About SAP
SAP builds enterprise application software and cloud services for finance, procurement, supply chain, human resources, and analytics, sold through subscriptions, licenses, and support. Its portfolio includes SAP S/4HANA, SAP Business Technology Platform, SAP Ariba, and SAP SuccessFactors. Founded in 1972 and headquartered in Walldorf, Germany, SAP is a public company listed on the NYSE and Frankfurt (ETR) and serves enterprises and public-sector organizations worldwide.