2 months ago
Base Salary
$170k - $190k/yr
Responsibilities
- Translate customer pain points and objectives into implementation and onboarding plans.
- Help customers integrate Sentry, instrument applications, and improve error and performance monitoring workflows.
- Develop best practices, educational offerings, how-to content, videos, scripts, code samples, demos, and customer-facing collateral.
- Serve as a trusted technical advisor and subject-matter expert on software engineering and monitoring practices.
- Deliver workshop-level customer interactions to increase product maturity and adoption.
- Collaborate with product and development teams to communicate customer feedback and improve the product roadmap.
Requirements
- 8+ years of combined Software Engineering and Solutions Engineering or implementation experience.
- Hands-on experience with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, and native mobile development for iOS and/or Android.
- Excellent communication and presentation skills.
- Strong problem-solving ability, technical knowledge, and a can-do approach.
- Comfort interfacing with engineers and engineering leaders and discussing developer tools, open source, and software development life cycle practices.
Benefits
- Eligible for employee benefit plans and programs, including incentive compensation, equity grants, paid time off, and group health insurance coverage.
Tech Stack
Categories
Solutions Engineering
About Sentry
Sentry builds application monitoring and error/performance tracking tools for software developers, delivered as a SaaS with open-source SDKs and integrations. Teams use Sentry to detect, triage, and resolve production issues across web and mobile apps; the platform is used by 200,000+ organizations. Founded in 2011 and headquartered in San Francisco, Sentry is a privately held company.