5 months ago
Toronto, Canada or San Francisco, CA, USAMid Level / Senior
H1B Sponsor
Base Salary
$170k - $190k/yr
Responsibilities
- Understand customers' pain points and create implementation plans.
- Develop best practices and educational content around error and performance management.
- Act as a trusted advisor for customers on software engineering and monitoring best practices.
- Provide workshop-level interaction to drive product adoption.
- Collaborate with internal teams to align product roadmap with customer feedback.
Requirements
- 5+ years of experience as a Solutions Engineer, Implementation Consultant, Support Engineer, or Software Developer.
- Hands-on experience with programming languages and frameworks such as JavaScript, Python, Node.js, and more.
- Excellent communication and presentation skills.
- Strong problem-solving abilities and a proactive mindset.
Benefits
- Eligible for employee benefit plans including incentive compensation and equity grants.
- Paid time off and group health insurance coverage.