5 days ago
Buffalo Grove, IL, USASenior
Base Salary
$130k - $152k/yr
Responsibilities
- Provide production and administrative support for IBM App Connect, microservices, and API gateway environments.
- Manage and troubleshoot Kubernetes deployments, scaling, upgrades, cluster operations, and production issues.
- Support IBM API Connect, Azure API Management, and Kong for traffic management, routing, rate limiting, and API observability.
- Use Splunk, AppDynamics, Instana, or similar observability tools to monitor system health, analyze logs, investigate issues, and support operational excellence.
- Diagnose and resolve complex production issues, perform root cause analysis, and implement preventive measures.
- Apply SRE practices including incident response, SLIs/SLOs, error budgets, post-mortems, automation, and continuous improvement.
- Collaborate with application teams, platform administrators, engineers, business stakeholders, and technical and business teams to improve production reliability.
- Support large-scale production environments and drive reliability and observability improvements.
Requirements
- At least 8 years of relevant experience, primarily in operations support.
- Experience providing administrative support for IBM App Connect, microservices, and API gateway technologies.
- Strong expertise in microservices architecture and practical experience designing, deploying, and supporting distributed production systems.
- Deep hands-on knowledge of Kubernetes, including deployment management, scaling, upgrades, troubleshooting, cluster operations, reliability, resilience, and performance optimization.
- Working proficiency with IBM App Connect, IBM API Connect, Azure API Management, and Kong.
- Experience with traffic management, rate limiting, routing, and API observability.
- Experience with Splunk, AppDynamics, Instana, or similar tools for log analytics, metrics, traces, dashboards, alerting, and SLO-based monitoring.
- Ability to diagnose complex production issues, conduct root cause analysis, and implement preventative measures.
- Familiarity with SRE practices including error budgets, SLIs/SLOs, incident response, post-mortems, automation, and continuous improvement.
- Experience supporting large-scale production environments and enterprise API and microservices platforms is preferred.
- Strong operational support background, reliability and observability improvement experience, cross-functional collaboration skills, and a customer-focused approach are preferred.
Benefits
- Hybrid work requiring three days per week in a client or Cognizant office in Buffalo Grove, Illinois, or Richardson, Texas; arrangements may change based on project and client requirements.
- Medical, dental, vision, and life insurance.
- Paid holidays and paid time off.
- 401(k) plan with contributions.
- Long-term and short-term disability coverage.
- Employee Stock Purchase Plan.
- Eligibility for Cognizant's discretionary annual incentive program based on performance and plan terms.
Tech Stack
KubernetesSplunk
Categories
DevOpsSite Reliability
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant