6 months ago
London, United KingdomSenior
Responsibilities
- Partner with Customer Success Managers to discover customer objectives and design production-ready technical implementation paths.
- Unblock customers across basic setup issues and complex architectural challenges while creating solutions that prevent recurring problems.
- Architect Postman workflows, guide integrations, and develop pragmatic workarounds or custom scripts when needed.
- Create reusable technical guides, templates, scripts, automation tools, and reference implementations.
- Capture customer challenges, propose interim solutions, and document product gaps for roadmap discussions.
- Translate complex business objectives into actionable technical solutions and accelerate customer value at scale.
Requirements
- 6–8+ years of experience in a technical customer-facing role and a portfolio of built things.
- Strong foundation in Computer Science or Engineering, or equivalent real-world experience.
- Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages.
- Deep understanding of APIs, developer workflows, and modern DevOps practices.
- Ability to scope ambiguous problems and deliver working solutions quickly.
- Experience building scalable technical collateral such as scripts, templates, and automation tools.
- Comfort engaging individual developers and enterprise architects.
- Fluency in Spanish.
- Comfort using Postman and familiarity with GitHub, AWS, Azure, and broader developer pipelines.
Benefits
- Full medical coverage, flexible paid time off, wellness reimbursement, and a monthly lunch stipend.
- Flexible schedule and team-building events.
- Donation-matching program and inclusive workplace culture.
- In-office work five days per week in San Francisco Bay Area, Boston, Austin, Tokyo, and London; Bangalore employees currently work three days per week and are expected to transition to five days.
- Wellness programs supporting physical and mental health.
Tech Stack
Categories
Solutions Engineering
About Postman
Postman builds a SaaS platform for designing, testing, documenting, and managing APIs used by software teams across development and operations. The company sells free and paid plans, including enterprise features for collaboration, security, and governance, and offers desktop and cloud tools. Founded in 2014 and headquartered in San Francisco, Postman is privately held and reports adoption by over 40 million developers and 500,000 organizations worldwide.