Senior Development Support Engineer
ASSA ABLOY2 months ago
Cypress, CA, USASenior
Base Salary
$91k - $110k/yr
Responsibilities
- Provide second-level technical support for HID and Mercury products.
- Assist developers and partners with API integration and implementation.
- Troubleshoot hardware, software, networking, serial communication, and application issues.
- Reproduce customer-reported issues, identify root causes, and document defects for engineering review.
- Collaborate with engineering and quality teams to resolve product and integration issues.
- Interface directly with customers and partners to understand technical requirements and challenges.
- Educate partners on deployment, implementation, and integration best practices.
- Participate in workshops, planning events, technical training sessions, and product demonstrations.
- Contribute to continuous improvement, product enhancement, knowledge-sharing, and technical documentation initiatives.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field, or an equivalent combination of education and experience.
- Programming experience with C/C++, C#, and/or Rust.
- Experience with HTTP, HTML, RESTful APIs, JSON, XML, and MQTT.
- Experience deploying and supporting applications in Linux and Windows environments.
- Strong understanding of TCP/IP networking, including TCP, UDP, and HTTPS.
- Experience with Wireshark, Postman, and curl.
- Knowledge of RS-232 and RS-485 serial communication protocols.
- Understanding of SSL/TLS digital certificates.
- Strong English verbal and written communication skills and the ability to create technical documentation, procedures, specifications, and presentations.
- Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
- Preferred experience with physical access control products, Mercury controllers, HID technologies, Jira, customer-facing technical support, development support, and security systems integration.
Benefits
- Competitive salary and rewards package.
- Competitive benefits and annual leave supporting work-life balance.
- Flexible work environment with a global team.
- Career development opportunities and learning resources.
- Inclusive culture and opportunities to contribute to innovation and product direction.
- The position is located in Cypress, California, and international relocation or remote work outside the hiring country is not considered.
About ASSA ABLOY
ASSA ABLOY builds physical and digital access solutions, including locks, door closers and automatics, access control systems, mobile keys, and secure identity products. It sells hardware, software, and services to commercial, institutional, and residential customers through distributors, integrators, and OEM partners. Founded in 1994 and headquartered in Stockholm, the public company (Nasdaq Stockholm) operates in 70+ countries and owns brands such as Yale and HID Global.