Software Engineering SMTS / LMTS - AI Core (REMOTE)
InformaticaBase Salary
$173k - $260k/yr
Responsibilities
- Lead retrieval initiatives using RAG, hybrid search, lexical and vector search, reranking, filtering, chunking, and indexing.
- Build frameworks and developer tooling for multi-agent orchestration, prompts, tools, tracing, registries, and evaluation.
- Diagnose and improve answer quality by separating retrieval issues from generation issues and establishing measurable quality standards.
- Design ingestion, segmentation, labeling, visibility, freshness, deduplication, and source-precedence models for documents, knowledge bases, and transcripts.
- Build offline evaluation, online monitoring, regression detection, observability, and rollout practices for AI changes.
- Set performance and scaling benchmarks for retrieval, indexing, LLM provider usage, and agent orchestration.
- Own operational health, participate in on-call, and lead incident resolution for owned systems.
- Partner with product, design, and engineering leadership on strategy, roadmap, requirements, and tradeoffs.
- Mentor engineers, provide code reviews and technical guidance, and improve engineering standards, tooling, and processes.
Requirements
- Proven experience shipping production AI or backend systems, with recent focus on LLM-powered applications.
- Expertise building retrieval systems using RAG and hybrid search, including chunking, indexing, embeddings, vector and lexical search, reranking, and retrieval-quality measurement.
- Expertise building developer tooling and infrastructure for production agents, including multi-agent orchestration, registries, tracing, or evaluation.
- Experience owning platform initiatives from design through adoption across retrieval, indexing, LLM provider integrations, or agent orchestration.
- Demonstrated technical leadership, architecture influence, complex project delivery, and effective stakeholder collaboration.
- Strong backend fundamentals and proficiency in Ruby on Rails, Python, JavaScript, or Go, with SQL and relational database experience; PostgreSQL is preferred.
- Hands-on experience with the AI application lifecycle, including experiment setup, dataset curation, offline evaluation, error analysis, deployment, and online evaluation.
- Strong communication, problem framing, ownership, mentoring, code review, and continuous-learning skills.
- Preferred experience with pgvector or other vector indexes, query performance at scale, third-party content ingestion, transcript processing, PII and consent constraints, evaluation suites, voice or real-time conversational agents, enterprise SaaS, Salesforce or CRM integrations, and startup environments.
Benefits
- Remote role with Salesforce benefits including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role offers foundational impact, end-to-end ownership, high autonomy, room for expanded technical and product scope, and a high-craft, low-bureaucracy environment.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com