2 months ago
Manila, PhilippinesEntry Level
Responsibilities
- Administer, configure, support, and enhance ServiceNow application modules.
- Build process automation and workflows using ServiceNow development tools, Flow Designer, Orchestration, and web services.
- Resolve incident tickets and fulfill service requests and stories according to SLAs and company policies.
- Create dashboards and reports in partnership with internal customers and stakeholders.
- Create, implement, and maintain REST APIs and integrations between ServiceNow and external services.
- Create, execute, and document test cases using ServiceNow’s Automated Test Framework.
- Create and maintain documentation, training materials, and knowledge base articles.
- Provide user guidance through customer consultations, coaching, and training sessions.
Requirements
- Bachelor’s degree in an IT-related field such as Computer Science, Information Technology, or Information Systems.
- At least 1–2 years of ServiceNow development experience.
- Proficiency in application development using REST, JavaScript, or HTML.
- Ability to evaluate business problems and develop technical specifications and ServiceNow solutions.
- Familiarity with IT Service Management and ITIL practices.
- Strong written, verbal, and active-listening communication skills.
- Ability to prioritize competing tasks and troubleshoot ServiceNow issues.
- Familiarity with the ServiceNow CMDB schema and CI classes.
- Familiarity with public cloud IaaS and SaaS concepts and on-premise data center technologies.
- Ability to quickly learn and apply enterprise AI tools and technologies.
Benefits
- Country-specific benefits are available.
- The employer provides an accessible hiring process and reasonable accommodation support.
- The employer is an equal opportunity employer.
Tech Stack
Categories
About RELX
RELX provides information-based analytics, research content, and decision tools for scientists, legal and risk professionals, insurers, and governments. Through segments including Elsevier (STM), LexisNexis (legal and risk), and RX (exhibitions), it sells subscriptions, data services, and software platforms used in 180+ countries. Headquartered in London, it is a public company listed in London and Amsterdam.