Responsibilities
- Own the realtime voice channel, including telephony and CPaaS integrations, streaming speech-to-text and text-to-speech pipelines, realtime model orchestration, and latency and quality budgets.
- Build web chat features, backend services, and cloud infrastructure across React/TypeScript, Scala, Python, and GCP.
- Design multi-tenant systems that serve multiple partners through configuration rather than code forks.
- Build safety and compliance capabilities including guardrails, content filtering, and PII redaction integration points.
- Maintain revenue-critical deployments through observability, alerting, incident response, rollback planning, and SLA performance.
- Build platform capabilities that forward-deployed engineers use for partner telephony integrations and go-lives.
- Contribute to code reviews and architecture reviews and mentor other engineers.
Requirements
- 6+ years of software engineering experience with senior-level ownership of production systems and genuine full-stack range.
- Hands-on realtime systems experience with voice applications, WebRTC/SIP, streaming media, or comparable low-latency products.
- Strong React and TypeScript skills, backend depth in Scala or another JVM language and/or Python, and cloud infrastructure experience with GCP or AWS.
- Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems.
- Experience using AI coding tools with the judgment to review, correct, and own shipped code.
- Experience with SLAs, observability, on-call rotations, and rollback plans.
- Strong problem-solving, pragmatic decision-making, iterative delivery, and communication across product, design, and operations.
- Conversational AI or LLM orchestration experience, including Deepgram, ElevenLabs, Whisper, or OpenAI Realtime, is a bonus.
- Cloud telephony or CPaaS experience with Twilio, Amazon Connect, Genesys, or LiveKit is a bonus.
- Experience with customer service, CRM, contact center, or workflow automation tools is a bonus.
- Familiarity with travel technologies such as PSS/GDS and hotel PMS/CRS is a plus.
Benefits
- Competitive salary and pre-IPO equity opportunities are offered, though compensation figures are not stated.
- Hopper covers employee premiums for private medical and dental coverage and provides private life and accident coverage.
- The company offers generous parental leave, unlimited PTO, and monthly allowances for gym memberships and home office expenses.
- Benefits include FlexDesk coworking access, a work-from-home stipend, and a Carrot Cash travel stipend.
- The role is remote, as indicated by the #LI-Remote designation.
- The company offers small, dynamic teams, open communication with leadership, and an entrepreneurial culture.
Tech Stack
Categories
About Hopper
Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions). Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to avoiding trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings. Hopper sells billions worth of travel and travel fintech every year. The Hopper app has over 120 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Premium Disruption Assistance. To find out more about the Hopper app, visit Hopper.com; for more on HTS, visit hts.hopper.com.