4 days ago
Herndon, VA, USAEntry Level
Base Salary
$63k - $141k/yr
Responsibilities
- Deliver MaxSecure contract components and Premium Engagement support services in collaboration with customers and SAP and NS2 delivery organizations.
- Support engagement planning, service delivery, incident management, escalation management, ticket resolution, risk identification, and business continuity activities.
- Advise customers on SAP solution operations, adoption, consumption, and business value.
- Build trusted customer stakeholder relationships and provide customer-facing communication, presentations, and outcome reporting.
- Collaborate with SAP and NS2 Centers of Expertise, BackOffice teams, SAP Consulting, SAP Virtual Account Teams, and SAP Active Global Support.
- Contribute to revenue, growth, and support-contract initiatives for NS2 Support.
Requirements
- At least one year of work experience in business software implementation consulting and/or support.
- Previous experience and understanding of SAP engineering, maintenance, or maintenance-related services.
- Understanding of ERP software implementation concepts and the SAP Maintenance Portfolio, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work or life experience in lieu of a degree.
- Demonstrated customer-facing communication, presentation, verbal, and written communication skills.
- Must be a U.S. citizen, eligible to obtain and maintain a security clearance, and able to travel as required.
Benefits
- Flexible working models and SAP health and well-being support are highlighted.
- The role requires up to 80% travel or travel as needed by the customer.
- SAP states that variable incentive opportunities and additional benefits may be available under applicable plans and policies.
Categories
Solutions Engineering
About SAP
SAP builds enterprise application software and cloud services for finance, procurement, supply chain, human resources, and analytics, sold through subscriptions, licenses, and support. Its portfolio includes SAP S/4HANA, SAP Business Technology Platform, SAP Ariba, and SAP SuccessFactors. Founded in 1972 and headquartered in Walldorf, Germany, SAP is a public company listed on the NYSE and Frankfurt (ETR) and serves enterprises and public-sector organizations worldwide.