Tech Developer – D&C Project Controls Program
Jones Lang LaSalle Incorporated1 day ago
Hyderābād, IndiaMid Level / Senior
Responsibilities
- Serve as the technical point of contact for customer-reported issues, bugs, and service disruptions.
- Triage, diagnose, and permanently resolve platform defects while managing ticket workflows and SLA communications.
- Own and prioritize the Project Intake product backlog based on customer and stakeholder feedback.
- Design, develop, test, and deploy platform features, APIs, integrations, and workflow improvements.
- Use AI-enabled tools and ML/NLP solutions for smart routing, classification, predictive triage, document review, and compliance-gap identification.
- Maintain platform stability, performance, security, deployments, version control, release cycles, documentation, backups, and disaster recovery procedures.
- Build and maintain interactive KPI dashboards, self-service reporting, and executive-ready data visualizations.
- Analyze intake data, improve data quality, and develop cleansing, standardization, enrichment, scoring, routing, and prioritization processes.
- Conduct user acceptance testing, monitor AI-triage quality, and communicate releases, maintenance, fixes, and deprecations to customers and stakeholders.
Requirements
- 4–6 years of experience in software development, platform engineering, or technical product management within corporate real estate, facilities management, design and construction, or professional services.
- Experience managing customer complaints and translating user feedback into product improvements.
- Experience designing and building dashboards and performance reports for operational decision-making.
- Demonstrated ability to improve data quality and use data to drive process and operational improvements.
- Proficiency in one or more of Python, JavaScript/TypeScript, or Java, with experience in web application development, API design, and database management using SQL or NoSQL.
- Experience with ticketing systems such as SIM, Jira, or ServiceNow.
- Ability to build dashboards and reports using QuickSight, Tableau, Power BI, or similar tools and communicate data through visualizations.
- Hands-on experience with AI-enabled tools, generative AI platforms, or machine learning applications is preferred.
- Familiarity with Amazon Q, Amazon Quick Suite, and internal NLP/ML platforms is strongly preferred.
- Customer-first communication, ownership, adaptability, and comfort working in an evolving environment are expected.
Benefits
- On-site work arrangement in Hyderabad, TS.
- Scheduled weekly hours are 48.
- The role supports collaboration across AMER, EMEA, and APAC regions.
Tech Stack
Categories
About Jones Lang LaSalle Incorporated
JLL is a global commercial real estate services and investment management firm serving occupiers and investors. It provides property and facilities management, leasing and tenant representation, capital markets, project and development services, workplace strategy, sustainability, and real estate technology and analytics, with a fee- and commission-based advisory, outsourcing, transaction, and management-fee model. Headquartered in Chicago, it is a public company listed on the NYSE (JLL).