Software Engineer Junior — Automation & Reliability
Salesforce6 days ago
Mexico City, MexicoEntry Level
Responsibilities
- Investigate and resolve support cases, production defects, access issues, and integration failures.
- Build automation for access requests, case responses, log analysis, troubleshooting, and maintenance.
- Develop AI agents and workflows for case classification, knowledge retrieval, and approved actions with safeguards.
- Identify root causes and improve code, monitoring, tests, and documentation to prevent recurring incidents.
- Write, test, review, and deploy maintainable software.
- Participate in incident response and scheduled support or on-call rotations.
- Collaborate with senior mentors and product teams to understand systems and deliver safe improvements.
- Measure improvements through reduced manual effort, fewer repeat issues, faster resolution, and improved reliability.
Requirements
- Foundational programming skills in at least one language such as Python, Java, JavaScript, TypeScript, or Go.
- Understanding of data structures, APIs, testing, version control, and debugging.
- Ability to investigate problems using logs, error messages, and system behavior.
- Degree in computer science, engineering, or a related field, or equivalent practical experience.
- Evidence of skills may come from internships, coursework, personal projects, open-source contributions, or professional experience.
- Helpful experience includes scripts, internal tools, workflow automation, Salesforce platform work, Apex, cloud platforms, databases, monitoring tools, AI agents, large language models, knowledge retrieval systems, enterprise application support, production incident investigation, secure coding, access controls, and audit logging.
Benefits
- Mentoring, code review, and practical experience across the software development lifecycle.
- Opportunities to progress into increasingly complex systems and broader product engineering work based on readiness and business needs.
- Salesforce describes benefits and resources intended to support balance and employee well-being.
- The role is based in Mexico City and includes scheduled support or on-call rotations.
Tech Stack
Categories
AI ApplicationsSite Reliability
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.