1 year ago
San Francisco, CA, USAMid Level
Responsibilities
- Maintain and debug the internal admin onboarding tool for new customers.
- Configure and manage backend feature flags for customers.
- Set up, validate, and troubleshoot API integrations with property management systems and CRMs.
- Maintain and improve integration documentation for customer adoption.
- Investigate integration regressions and report basic AI hallucination and knowledge-base inconsistencies.
- Collaborate with engineering to automate repetitive tasks and improve onboarding and support workflows.
Requirements
- Basic coding ability in Python or JavaScript for automation and small improvements.
- Familiarity with MongoDB or Postgres databases.
- Strong understanding of APIs and ability to debug integration issues.
- Clear written and verbal communication, especially when explaining technical issues to non-technical audiences.
- Strong attention to detail and process documentation skills.
- Prior experience supporting SaaS or AI-driven platforms is a bonus.
Benefits
- Health, dental, and vision insurance.
- Gym and workspace stipends.
- Computer and workspace enhancements.
- Unlimited paid time off.
- Company off-sites.
- Significant equity in a venture-backed company.
- Occasional travel to customer offices may be required, and the role may involve extended hours.
Tech Stack
Categories
Solutions Engineering
