1 year ago
San Francisco, CA, USAMid Level
Responsibilities
- Maintain and debug the internal admin onboarding tool for new customers.
- Configure and manage backend feature flags for customers.
- Set up, validate, and troubleshoot API integrations with property management systems and CRMs.
- Maintain and improve integration documentation for customer adoption.
- Investigate integration regressions and report basic AI hallucination and knowledge-base inconsistencies.
- Collaborate with engineering to automate repetitive tasks and improve onboarding and support workflows.
Requirements
- Basic coding ability in Python or JavaScript for automation and small improvements.
- Familiarity with MongoDB or Postgres databases.
- Strong understanding of APIs and ability to debug integration issues.
- Clear written and verbal communication, especially when explaining technical issues to non-technical audiences.
- Strong attention to detail and process documentation skills.
- Prior experience supporting SaaS or AI-driven platforms is a bonus.
Benefits
- Health, dental, and vision insurance.
- Gym and workspace stipends.
- Computer and workspace enhancements.
- Unlimited paid time off.
- Company off-sites.
- Significant equity in a venture-backed company.
- Occasional travel to customer offices may be required, and the role may involve extended hours.
Tech Stack
Categories
Solutions Engineering
About Zuma
Zuma builds AI agents for multifamily property management, including an AI leasing assistant that handles lead response, tour booking, resident Q&A, and collections with humans in the loop. The company sells SaaS to apartment owners and operators, integrating with property CRMs to automate the resident lifecycle. Founded in 2021 and headquartered in Santa Monica, it is privately held and raised a $17M Series A in 2024 from investors including Andreessen Horowitz and Y Combinator.