2 days ago
Kolkāta, India +2 moreSenior
Responsibilities
- Diagnose and resolve complex software issues across multiple components of critical business systems.
- Act as a subject matter expert and support team members through knowledge sharing and collaborative problem-solving.
- Manage and guide the team, take responsibility for team decisions, and contribute to key technical decisions.
- Improve support processes and tools to enhance service quality.
- Engage stakeholders to understand system impacts and prioritize incident resolutions.
- Analyze incident patterns and recommend preventive measures to optimize system reliability.
Requirements
- Advanced proficiency in Python is required.
- Advanced proficiency in Generative AI is recommended.
- Advanced proficiency in Shell Scripting is suggested.
- Ability to provide deep technical troubleshooting, collaborate across teams, and guide team members.
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.