5 months ago
Responsibilities
- Serve as the technical expert on Reltio platform capabilities and help customers develop solutions aligned with their business needs.
- Present architectural designs and integration approaches to customers.
- Deliver technical workshops and advisory services promoting optimal product usage and Reltio best practices.
- Collaborate hands-on with customer engineering, advanced customer engineering, and cross-functional teams.
- Manage customer tickets, resolutions, product enhancement requests, and dedicated escalation paths.
- Coordinate resources and act as the primary contact for customer engineering issues through timely resolution.
- Provide proactive guidance on industry trends and challenges.
- Support seamless customer onboarding and participate in executive business reviews and CSAT/NPS initiatives.
- Advocate for customer needs by translating feedback into documentation and product enhancement requests.
- Travel to customer sites upon request.
Requirements
- Bachelor’s degree in computer science, engineering, or a similar field.
- At least 5 years of experience in technical support.
- At least 5 years of experience supporting enterprise SaaS products in customer-facing roles.
- At least 3 years of experience with public clouds and their services, including AWS, GCP, or Azure.
- At least 3 years of experience with REST APIs and integration tools.
- At least 3 years of experience with on-premise or cloud MDM solutions.
- Experience with observability and monitoring tools such as LogDNA and CloudWatch.
- Experience working directly with Product Management and engineering teams on product issues and future product requirements.
- Strong reporting and analytical skills, including dashboard development and sharing action-oriented insights.
- Experience supporting enterprise applications, preferably involving data management, analytics, and big data platforms and technologies.
- Strong accountability, communication, problem-solving, risk management, and project management skills.
- Prior experience with enterprise data products is preferred.
- Experience with Salesforce, Snowflake, or Google BigQuery is preferred.
Benefits
- Flexible work arrangements supported by a distributed-workforce model.
- Travel to customer sites may be required.
Tech Stack
Categories
Solutions Engineering
About Reltio
Reltio builds a cloud-native master data management platform that unifies, cleanses, and governs customer and other core data for large enterprises. Delivered as a SaaS subscription, the Reltio Data Cloud consolidates data across sources in real time to support analytics, operations, and AI use cases in industries such as life sciences, financial services, and healthcare. Founded in 2011 and headquartered in Redwood Shores, CA, it operates as a subsidiary of SAP.