Amazon

Software Development Engineer, Customer Service Technologies

Amazon
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5 days ago
Seattle, WA, USAMid Level
H1B sponsor

Base Salary

$144k - $194k/yr

Responsibilities

  • Design, build, and operate real-time observability, incident detection, autonomous response, and customer recovery capabilities for the Network Control Center.
  • Own features and subsystems end to end from technical design through implementation, testing, deployment, and production operation.
  • Integrate machine learning models for anomaly detection, predictive alerting, and closed-loop learning workflows.
  • Solve distributed systems problems involving real-time event processing, low-latency decision making, and fault-tolerant service design.
  • Participate in on-call rotations, build operational dashboards and runbooks, and improve system reliability.
  • Contribute to technical designs, code reviews, and engineering practices while mentoring junior engineers.

Requirements

  • 3+ years of non-internship professional software development experience.
  • 2+ years of non-internship experience designing or architecting new and existing systems, including design patterns, reliability, and scaling.
  • Experience programming with at least one software programming language.
  • 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
  • Bachelor’s degree in computer science or equivalent preferred.
  • Experience with monitoring, observability, and incident management preferred.

Benefits

  • The base salary range is $143,700.00–$194,400.00 USD annually, with sign-on payments and restricted stock units.
  • Benefits include medical, dental, vision, prescription, life and AD&D insurance, employee assistance and mental health support, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave.
  • The role includes production operations and participation in on-call rotations.

Categories

BackendSite Reliability
Amazon

About Amazon

10,000+ employees

Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.

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