2 months ago
Responsibilities
- Partner with customers on forward deployed engagements from discovery through launch, translating business goals and workflow requirements into scalable Notion solutions.
- Design workspace architectures that address customer workflows, permissions, governance, integrations, and AI use cases.
- Design and deploy AI-native workflows using Notion AI, custom agents, automations, Workers, Developer Platform capabilities, and adjacent AI tools.
- Create adoption plans, enablement materials, implementation plans, handoff materials, and launch approaches that support sustained usage and measurable value.
- Identify repeatable engagement patterns and convert them into packaged solutions, templates, reference architectures, runbooks, enablement assets, and product feedback.
- Advise customers on technical requirements, tradeoffs, implementation paths, and stakeholder alignment.
- Partner with GTM, Product, Engineering, PMM, Services leadership, and the partner ecosystem to scale successful approaches.
Requirements
- 5+ years of experience in technology services, consulting, solutions architecture, implementation, customer engineering, or a similar customer-facing role.
- Ability to translate ambiguous customer goals into workflows, implementation plans, solution architectures, and measurable success criteria.
- Strong consultative discovery skills, including workflow mapping, pain-point identification, operating-model analysis, technical-constraint assessment, and future-state solution design.
- Hands-on experience using AI tools to design, prototype, automate, or improve business workflows.
- Technical fluency with APIs, integrations, data models, automation, enterprise systems, developer workflows, and implementation tradeoffs.
- Experience delivering implementations that drive adoption, change management, and long-term customer value.
- Strong project and engagement management skills covering scope, timelines, deliverables, stakeholders, risks, decisions, dependencies, and launch readiness.
- Exceptional written and verbal communication, executive presence, customer judgment, and ability to simplify complex technical concepts.
- Preferred experience designing or deploying agents, automations, or AI-powered customer workflows; working with Notion, APIs, MCPs, Workers, coding agents, or developer platform workflows; and creating reusable delivery assets or reference architectures.
Benefits
- Competitive cash compensation, equity, and benefits are offered.
- The role can be based in San Francisco or New York City.
- Employees work from the office on Mondays, Tuesdays, and Thursdays as Anchor Days.
Categories
Forward Deployed
About Notion
Notion builds an all-in-one workspace that combines docs, wikis, databases, and project management with collaborative AI features for individuals and teams. It operates a freemium, subscription-based, land‑and‑expand model used from small groups to large enterprises. Founded in 2016 and headquartered in San Francisco, the privately held company focuses on unifying knowledge, projects, and workflows in a customizable platform.