1 month ago
Base Salary
$54k - $132k/yr
Responsibilities
- Provide customer guidance on product features, tools, configurations, upgrades, patches, and best practices.
- Assist with software updates, upgrades, configuration, incident remediation, troubleshooting, and root-cause investigations.
- Provide remote or onsite technical assistance in cooperation with Support and Product Development teams.
- Create and maintain customer deliverables and documentation for implementation, testing, and maintenance.
- Participate in solution design reviews, customer meetings, project lessons learned, and technical delivery activities.
- Support process optimization and efficiency initiatives such as automation and elimination of redundant effort.
- Track project timelines and budgets, prioritize work, and escalate issues to senior staff when needed.
- Collect customer input, support presentations and consulting, and help identify opportunities for additional services.
Requirements
- Foundational understanding of product features, tools, configurations, business needs, stakeholder needs, and customer requirements.
- Ability to troubleshoot standard and non-standard errors, perform problem analysis, and document technical solutions.
- Ability to collaborate across teams and support customer relationships with guidance or limited supervision.
- Willingness to specialize in Oracle technologies, products, and best practices and continuously develop technical skills.
- Ability to support solution delivery, customer education, project execution, and technical presentations.
Benefits
- US hiring range is $25.87 to $63.65 per hour; the posting also lists $53,800 to $132,400 per annum and potential equity eligibility.
- Medical, dental, vision, disability, life insurance, flexible spending accounts, commuter and parking benefits, 401(k) with company match, paid time off, paid holidays, paid sick leave, paid parental leave, and adoption assistance.
- Additional benefits include an employee stock purchase plan, financial planning, group legal services, and voluntary auto, homeowner, and pet insurance.
- The role is local to Cleveland, Ohio and may involve remote or onsite customer assistance.
- US-based employees must complete identity verification involving collection and processing of biometric information, subject to applicable accommodations.
Categories
Solutions Engineering
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.