Senior Customer Engineer, Named - Charlotte, NC
Cloudflareabout 5 hours ago
Remote, WorldwideSenior / Mid Level
H1B Sponsor
Responsibilities
- Partner with Account Executives to lead technical discovery and build bespoke architectures.
- Deliver compelling product demonstrations and Proof of Concepts (PoCs).
- Oversee technical onboarding and implementation as the primary contact for customers.
- Monitor customer health scores to ensure rapid time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied to new business acquisition and account growth.
- Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to C-level executives.
- Act as a trusted technical advisor throughout the customer lifecycle.
- Leverage AI to automate routine tasks and reclaim time for strategic advisory.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering.
- Broad technical expertise in web security, networking, cloud infrastructure, and developer platforms.
- Proven track record in a quota-carrying or revenue-aligned environment.
- Exceptional presentation and stakeholder management skills.
- Hands-on experience with Cloudflare's developer platform and AI ecosystem is a plus.
- Proficiency in coding/scripting languages like Python or JavaScript is preferred.
Benefits
- Comprehensive health insurance including medical, dental, and vision.
- Flexible paid time off covering vacation and sick leave.
- 401(k) retirement savings plan with employee stock participation.
- On-demand mental health support and Employee Assistance Program.
- Leave programs for parental, medical, and bereavement needs.