Senior Customer Engineer, Named - Charlotte, NC
Cloudflare2 months ago
Responsibilities
- Partner with Account Executives to lead technical discovery, design bespoke architectures, and deliver product demonstrations and proof-of-concepts across Security, Networking, and Developer Platforms
- Lead or oversee technical onboarding and implementation while serving as the primary executive and engineering contact
- Own customer discovery, demonstrations, onboarding, technical health, risk management, and expansion strategy
- Monitor customer health scores and telemetry to accelerate time-to-value and resolve integration bottlenecks
- Carry a variable quota tied to new business acquisition and ongoing account growth
- Drive platform adoption, revenue retention, and strategic cross-sell and upsell opportunities using product usage data
- Lead technical Quarterly Business Reviews that connect platform capabilities to return on investment for C-level executives
- Maintain trusted technical relationships throughout onboarding, maturity, renewal, and expansion
- Use AI agents and internal platforms to automate RFP and security-questionnaire responses, sandbox provisioning, and basic telemetry monitoring
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering; required experience varies by leveling
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, enterprise architecture, serverless, edge computing, and API-driven workflows
- Experience operating in a quota-carrying or revenue-aligned environment with knowledge of SaaS metrics, business value translation, and enterprise sales cycles
- Exceptional presentation and stakeholder-management skills, including the ability to communicate with C-suite executives
- Bonus: hands-on experience with Cloudflare Workers AI, AI Gateway, and Vectorize
- Bonus: experience with prompt engineering, LLM orchestration, or Retrieval-Augmented Generation architectures
- Bonus: proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions
- Applicants may need authorization to access technology controlled under U.S. export control laws without sponsorship for an export license
Benefits
- Medical/Rx insurance, dental insurance, and vision insurance
- Flexible Spending Accounts and Commuter Spending Accounts
- Fertility and family-forming benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short- and long-term disability insurance, life and accident insurance
- 401(k) Retirement Savings Plan and Employee Stock Participation Plan
- Flexible paid time off and parental, pregnancy health, medical, and bereavement leave
- Charlotte, NC location; offer-stage candidates may be asked to attend an in-person interview at a Cloudflare office or hub
- Eligible for variable incentive compensation and participation in Cloudflare’s equity plan
Tech Stack
Categories
Solutions Engineering
About Cloudflare
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business. Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.